Customer Contact Center Representative

Job Description

Job Description

At CALIFORNIA ASSOCIATION OF REALTORS®, we believe in the power of relationships. With 200,000 members across California, we’re dedicated to supporting REALTORS® as they help communities thrive. We foster innovation, collaboration, and a healthy work-life integration while offering meaningful opportunities for growth.

Are you someone who enjoys helping others by fielding a variety of calls ranging from simple website registration login questions to providing technical support for multiple software applications? The Customer Contact Center Representative will become a member of a hardworking, enthusiastic, and dynamic team serving as the front line of support for the company via phone, fax and e-mail.

 

Job Title : Customer Contact Center Representative
Reports To : Vice President of Customer Experience and Operations
Group : Operations – Customer Contact Center
FLSA Status : Non-exempt
Compensation : $21 to $23 per pay hour
Benefits : Competitive benefits package including health, dental, vision, retirement plan, PTO, and more!

 

Responsibilities:

Customer Interaction:

• Respond to customer inquiries via phone and email.
• Use Slack to communicate with the team and other supporting departments.
• Answer a high volume of calls on a daily basis.
• Assist customers with website and software navigation.
• Pre-screen phone calls for legal hotline attorneys.
• Follow up with customers via email in a timely manner.
• Document each call in CRM accordingly.

 

Administrative / Team and/or Company Meetings:

• Continually learn about Association programs and communicate them accurately to customers.
• Complete special projects for the department as necessary.[PD2]
• Attend team and/or company meetings via zoom and offsite as required.

 

Basic Qualifications :

• High School Diploma
• 3-5 years' experience in a call center dealing with a high volume of incoming calls
• High level of computer literacy and proficiency with MS Word, Outlook, Windows, Chrome and Microsoft Edge
• Excellent verbal and written communication skills and type 40 wpm
• Commitment to outstanding customer/member service

 

Preferred Qualifications :

• Bachelor’s Degree

 

Additional Skills and Abilities :

• Ability to learn new software quickly
• Commitment to outstanding customer/member service
• Intermediate to advanced level in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
• Excellent oral and written communication skills, and outstanding customer service orientation.
• Ability to function effectively in a variety of challenging situations and circumstances, including difficult project deadlines, demanding customers, tight budgets, and evolving goals and objectives.
• Ability to work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner.
• Excellent work ethic and attendance.
• Consistency in giving feedback regarding work progress, timetable, and issues

 

The Customer Contact Center Representative will be able to use Core Required Software Applications

• MS Word
• MS Excel
• MS Outlook
• Genesys Cloud Phone System
• MS Customer Relationship Management (CRM), Knowledge Base (Customer Database)
• Chrome and Microsoft Edge
• Epicor (Product Order Intake, Research Orders)
• Magento Management System (C.A.R. Online Database)
• Shopify Admin Portal
• Slack Desktop Application

\nCompany Description

About the California Association of REALTORS®

The California Association of REALTORS® (C.A.R.) is a statewide trade association dedicated to advancing professionalism in real estate. The Association develops and promotes programs and services for its nearly 200,000 members and helps keep the public informed about real estate throughout California.  

As one of the largest state trade organizations in the United States, C.A.R. provides members with tools, education, information, and advocacy to help them succeed in an evolving marketplace.  

Headquartered in Sacramento, C.A.R. offers flexible work arrangements, business casual culture, and a commitment to health, wellness, professional development, and work-life integration.  

Here at C.A.R., we believe in the power of relationships. We foster innovation, collaboration, and meaningful opportunities for growth while supporting a mission that impacts communities throughout California.  

Why Join Us?  

What many employees appreciate most about working at C.A.R. is the opportunity to make a meaningful impact while working alongside talented, collaborative colleagues. We offer the autonomy to take ownership of your work, the support to grow professionally, and the chance to contribute to one of California's most respected professional organizations.  

Equal Employment Opportunity  

C.A.R. and/or its subsidiaries and agents will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state, and local laws.

Company Description

About the California Association of REALTORS® \n\nThe California Association of REALTORS® (C.A.R.) is a statewide trade association dedicated to advancing professionalism in real estate. The Association develops and promotes programs and services for its nearly 200,000 members and helps keep the public informed about real estate throughout California.   \n\nAs one of the largest state trade organizations in the United States, C.A.R. provides members with tools, education, information, and advocacy to help them succeed in an evolving marketplace.   \n\nHeadquartered in Sacramento, C.A.R. offers flexible work arrangements, business casual culture, and a commitment to health, wellness, professional development, and work-life integration.   \n\nHere at C.A.R., we believe in the power of relationships. We foster innovation, collaboration, and meaningful opportunities for growth while supporting a mission that impacts communities throughout California.   \n\nWhy Join Us?   \n\nWhat many employees appreciate most about working at C.A.R. is the opportunity to make a meaningful impact while working alongside talented, collaborative colleagues. We offer the autonomy to take ownership of your work, the support to grow professionally, and the chance to contribute to one of California's most respected professional organizations.   \n\nEqual Employment Opportunity   \n\nC.A.R. and/or its subsidiaries and agents will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state, and local laws.