Recovery Representative I (Tier II)

Spectraforce Technologies

Job Title: Recovery Representative I
Location: Rochester New York 14623
Duration: 6+ months
Schedule: 8AM-5PM

Responsibilities:

Responsible for accurate and timely resolution of all bank returned items
Provides quality customer service to internal/external customers while mitigating risk to the company
Educates clients branches product areas on the resolution process and provides alternate service options when necessary
Develops and maintains basic knowledge of Client products including but not limited to Taxpay Direct Deposit Readychex Garnishments 401(k) Workers Compensation Health and Benefits National Health FSA FSA Debit card Advantage and their corresponding systems to accurately make decisions on the revenue Client receives from the products
Researches and resolves product and service issues from the field and clients Handles client objections through the help of a mentor and manages the return to completion in order to recover as much lost revenue as possible using established standards and guidelines
Handles returns resolutions and inbound phone requirements to meet departmental standards Performs the daily processing of all new and pending returned items for the assigned products
Handles the daily EDI payment report in conjunction with a mentor to ensure accuracy and timeliness of updates to avoid penalty assessment
Handles the daily payroll hold report in conjunction with their mentor to ensure accuracy and timeliness of updates to avoid service related issues
Maintains daily call requirements based on the forecast provided Maintains department policies/procedures to ensure daily compliance
Evaluates client status to determine the appropriate service that they are approved to use and mitigates risk and exposure to Client
Participates in ongoing training to enhance knowledge and skills Ensures adherence to the Fair Debt Collections Practices Act NACHA and other regulatory agencies

Qualifications:

Collection Experience Required
Minimum Education High School Diploma
Bachelors Degree (Preferred)
Experience in customer service, finance, accounting, or payroll
Call Center Experience
Microsoft Word Excel and Access knowledge
Ability to work in a fast paced environment

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Vacancy posted 2 days ago

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