Technical Support Engineer (Steam Turbine Generator Product Services Engineer) (West Allis)

We are Toshiba. We have an unwavering drive to make and do things that lead to a better world.

At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a better way, Always consider the impact and Create Together.

Toshiba America Energy Systems Corporation (TAES) provides energy industry solutions – new equipment, retrofits, maintenance, outage planning and more – for current and future power generation needs in the Americas, including thermal, hydro and nuclear power plants.

Position Summary

We are seeking a highly motivated Technical Support Engineer to work out of our West Allis, WI office. Technical Support Engineers (TSEs) interact with customers, Toshiba Japan, and internal groups to solve operation issues, uncover the cause of equipment failures, plan repair / maintenance / modification work, and maintain fleet history data. TSEs are the primary technical contact for their assigned units and are responsible for coordinating technical communications with those customers.

Essential Duties

Technical Support

• Act as the primary technical point of contact for assigned units.
• Analyze data as directed by others to execute operational troubleshooting or root cause analysis.
• Identify upgrade and modification opportunities to address customer’s concerns.
• Develop outage workscopes and required parts lists with customers.
• Maintain the integrity of TAES unit history data.
• Interface with global office regularly to transfer technical information.
• Steam Turbine Generator Product Services Engineer

Sales Support

• Ensure commercial groups have all the technical information necessary to bid work accurately.
• Visit power generating facilities or customer’s corporate centers.

Travel

• Travel up to 20% may be required to visit customers, attend TAES functions, or to visit the Toshiba Japan offices.

Education and Required Experience

• Bachelor’s Degree in Mechanical Engineering required
• Relevant experience with utility scale (100MW+) steam turbine, generator, and auxiliary equipment (approximately 1-3 years). Technical knowledge commensurate with the duration of relevant experience is expected.
• Proficient in the use of personal computers and common office applications programs such as Microsoft Word, Excel, Outlook, and PowerPoint is required.
• Familiarity with Microsoft Project, Microsoft Visio, AutoCAD, and SolidWorks.
• Developing processes/procedures and writing technical reports.

Physical Requirements ( The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.)

The employee must be able to lift up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit and talk and hear. The employee is frequently required to walk. The employee is occasionally required to stand; use hands to finger, handle, or feel and reach with hands and arms. Must be capable of navigating power generation facilities including stairs, narrow walkways, stepping over objects or gaps, and occasionally entering tight spaces.

Work Environment

The majority of this work takes place in an office and the work environment is that of a typical office environment in a manufacturing setting where noise levels are usually moderate. Frequently the employee will interact with personnel in the plant where he/she may be exposed to higher noise levels.

Additional Info

Toshiba employees enjoy a comprehensive compensation and benefit package including an annual bonus, a generous 401k match, health and wellness programs as well as generous t ime off.

Toshiba is an Equal Opportunity Employer.