Sr. Account Manager, Client Services

Senior Manager, Client Services Ovative Group is an independent, full-funnel media, measurement, and creative firm that helps brands transform their media and measurement programs. Responsibilities Account Performance & Strategy Develop and drive cross-channel media and measurement strategies aligned with client priorities and growth objectives, with a 1-2 year planning horizon. Serve as the expert on marketing budgets, media mix, and performance KPIs at both the account-wide and channel-specific level to support strategy, problem solving, and decision making. Lead regular and ad-hoc performance analyses using AI-assisted tools where relevant and translate insights into clear, compelling recommendations for clients. Establish reporting and measurement frameworks to continuously test, refine, and improve media strategies. Proactively monitor KPIs, identify barriers to performance, and take ownership of removing them with urgency. Stay ahead of emerging digital marketing trends, AI-powered tools, and measurement innovations; apply relevant capabilities to client programs. Client Relationship Management Own and grow relationships across 2-3 major Ovative accounts, building trust with day-to-day contacts and senior stakeholders. Become an extension of the client’s team by developing a deep understanding of their business, industry, KPIs, and organizational dynamics. Establish credibility as a strategic advisor, leading conversations that go beyond execution to connect media performance with broader business objectives. Manage client communication cadences and ensure timely, clear updates to internal and external stakeholders. Identify and develop organic growth opportunities within assigned accounts while maintaining a strong focus on client retention and long-term relationship health. Team Leadership & Employee Development Lead cross-functional teams of subject matter experts focused on driving measurable results across assigned accounts. Manage and develop direct reports, providing regular coaching, feedback, and growth opportunities. Foster a culture of open communication, 360-degree feedback, and continuous AI learning; encourage the team to experiment with AI tools responsibly. Structure team workflows to ensure clarity of roles, efficient resource allocation, and strong execution across workstreams. Requirements 7+ years of experience owning and driving cross-functional business strategies, with strong analytical rigor, structured problem solving, and clear communication skills. 3+ years of experience managing direct reports, with demonstrated ability to coach, develop, and retain talent. Proven ability to translate complex data into actionable strategies, leveraging performance analytics, AI-powered insights, and market intelligence to inform media investment decisions. Experience leading cross-functional teams in a fast-paced, client-facing environment with high accountability and multiple active workstreams. Strong client management skills, with experience building trusted relationships with senior stakeholders and navigating complex client organizations. Experience in digital marketing, e-commerce, media strategy, MarTech, or a related marketing discipline with comfort evaluating and directing AI tools within client programs. Hands‑on media planning and buying experience across digital and traditional channels, including paid social, programmatic, search, and/or video. Preferred: Experience in or with a digital agency environment managing day-to-day execution and optimization of media campaigns. Preferred: Strong understanding of cross-channel media strategy integrating both upper-funnel brand and lower-funnel performance objectives. Preferred: Familiarity with enterprise measurement frameworks and the ability to connect media performance to business-level outcomes. Pay Transparency The compensation range for this Senior Manager position is $111,000 to $186,000 per year, inclusive of a 25% bonus opportunity. Actual offers will depend on relevant experience and anticipated impact. Benefits Comprehensive health insurance, inclusive of same-sex partners. 401(k) match program. Generous paid vacation and paid travel to company events. Monthly stipend for mobile phone and data plan. Sabbatical program. Charitable giving program with time and financial match. EEO Statement Ovative is committed to fostering an inclusive environment where everyone can participate and thrive. We do not tolerate discrimination of any kind, including on the basis of race, sexual orientation, gender identity, or gender expression. Our policies reflect this commitment—for example, our medical leave benefits are inclusive of same-sex partners, ensuring equitable care and support for all families. #J-18808-Ljbffr