Total Rewards Analyst - Rx Appeals

Career Area: Human Resources Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Provides Total Rewards consultancy services to internal customers with a focus on prescription benefit programs. This role performs intermediate-level analysis and research, develops and delivers communication materials, and collaborates with internal stakeholders and external vendors. The position supports high-volume, time-sensitive projects and helps solve moderate-to-complex Total Rewards challenges. What You Will Do: Administer Total Rewards programs while serving as a key resource for internal customers and external vendors Partner with external vendors and internal stakeholders to support program delivery and issue resolution Conduct qualitative and quantitative research to support business and talent-related challenges Participate in Total Rewards projects, collaborating with consultants and cross-functional teams Ensure compliance with Total Rewards policies and maintain accurate employee data Support benefits administration, including counseling employees on benefits-related questions Assist in implementing benefits programs and resolving routine issues related to plans and coverage What You Have (Basic Requirements): Education/Experience: Degree or equivalent experience desired Analytical Thinking: Ability to define problems, compare solutions, and draw logical conclusions Experience identifying data patterns using charts, diagrams, or reporting tools Ability to evaluate key factors and stakeholders impacting business situations Effective Communication: Strong verbal and written communication skills, including presentations and reporting Ability to communicate effectively with internal stakeholders, including physicians, pharmacists, and external healthcare providers Skilled at delivering constructive feedback and adapting communication style to the audience Interpersonal Skills: Ability to collaborate effectively with cross-functional teams and stakeholders Strong relationship-building skills and adaptability in different situations Demonstrated ability to understand and navigate differing perspectives Benefits Administration Knowledge: Understanding of employee benefits programs and administration processes Experience assisting employees with benefits-related questions and issues Ability to support implementation and ongoing administration of benefits programs What Will Set You Apart (Preferred Qualifications): Experience working in a high-volume, time-sensitive Total Rewards or benefits environment Experience supporting prescription benefit programs or healthcare-related benefits Prior experience working with external vendors or consultants Strong analytical or data visualization skills Summary Pay Range: $89,210.00 - $133,810.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement * These benefits also apply to part-time employees This position requires working onsite five days a week. Visa Sponsorship is not available for this position. Posting Dates: June 29, 2026 - July 3, 2026 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.