Field Support

Title: Field Support

Location: Memphis, TN (Onsite) - Need only local candidates

Duration: Contract

Responsibilities

Serve as the primary IT contact for escalated Technical Services support

Support network and infrastructure teams with troubleshooting and projects

Coordinate resolution of Priority 1 and Priority 2 incidents including afterhours on call support

Work with MLL personnel to identify issues and define future state requirements

Coordinate application support for incidents and service requests in the plant

Act as the single point of contact and project lead for complex service requests and local projects

Monitor service levels and support the health of Technical Services including network reliability availability and capacity

Work with MLL stakeholders including execution systems teams plant engineers and technicians

Assist with site asset planning deployment and decommissioning

Coordinate end user support and service desk activities

Coordinate application installations and ensure proper operation

Liaise with network vendors on equipment repair and maintenance

Provide initial troubleshooting for applications and coordinate escalation through resolution

Support and coordinate site technical change control activities

Qualifications Skills

5 years of experience in site IT support and incident management

Proficiency in ITIL processes and service asset management

GxP knowledge preferred

Strong knowledge of network infrastructure including firewalls switches routers IP subnetting and Layer 14 security

Ability to work independently and provide off-hours support

Strong multitasking coordination and organizational skills

Preferred additional Skills

Experience supporting IT infrastructure in a manufacturing plant environment

Knowledge of SCADA MES and Kepware is a plus

Ability to coordinate effectively across teams and departments

Familiarity with general project management principles

Knowledge of multiple Windows operating systems and databases