Sr. Account Manager

Sr. Account Manager

Navitus Health Solutions is seeking a Sr. Account Manager to join our team!

The Sr. Account Manager will be part of an account team that values our client relationships and operational excellence and will play an integral role as the face of our organization to clients daily. The Sr. Account Manager will be responsible for leading projects and operational ownership for some of our most complex and strategic client accounts. The Sr. Account Manager will be responsible for the operational execution of client strategies and plan design and serve as the voice of the customer cross-functionally throughout the organization. Through operational expertise, the Sr. Account Manager will be able to advise clients and co-workers on plan design considerations and opportunities for improvement.

The Sr. Account Manager position reports to the Supervisor or Manager, Account Management with indirect accountability to the Account Executive and Clinical Account Executive account team partners. The book of clients managed by the Sr. Account Manager will be complex, higher-profile and/or strategic in nature. The primary responsibilities will be serving client day-to-day needs as outlined below.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention.
• Supports more complex, high-profile and strategic books of business.
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively.
• Mentors and trains Account Manager team members by sharing best practices, producing training materials, and leading internal task forces or workgroups.
• Develops and maintains onboarding materials, job aids, checklists, detailed work instructions, and process guides to support day-to-day performance.
• Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates.
• Drives internal resolution to open action items.
• Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented.
• Analyzes any new or revised client requirements to ensure accuracy and feasibility.
• Responds to client inquiries, issues and concerns in a timely, concise and accurate manner.
• Makes decisions regarding the resolution of member and client issues.
• Provides clients with system support and collaboration tools.
• Mentors Account Managers and new hires and assists with training activities.
• May require participation in conference calls, attendance at meetings or, travel outside of normal business hours.
• Other duties as assigned.

Qualifications

What our team expects from you?

• Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent work experience, required.
• 2+ years of account management experience with increasing levels of responsibility, or equivalent relevant experience from another role, required.
• 5+ years of experience in a customer service role required.
• Knowledge of pharmacy benefits management, insurance, or health care industry required.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

Location: Remote

Location: US