Xfinity Retail Sales Consultant

Job Summary Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. Job Description What you will be doing Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience. Providing outstanding customer service with all customer interactions. Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence. Helping customers interpret and clarify their account statements and pay their bills in the store. Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests. Acting as brand ambassador to promote Comcast/Xfinity products. Providing expert‑level understanding and passion around technology, especially around Comcast products and services. Maintaining detailed sales product knowledge, including competitive information. Contributing to a fun and competitive environment and connecting our products and services to customers’ everyday lifestyles. Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment. Requirements High School Diploma or equivalent. Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary. Regular, consistent, and punctual attendance. Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly. Perks and Benefits Comcast provides best‑in‑class benefits that support you when it matters most. Day‑One benefits: Medical, Dental, and Vision coverage; Comcast X‑finity courtesy services in Comcast serviced areas; discount tickets to our Universal Resorts; paid parental leave; tuition reimbursement up to $8,000 for full‑time employees; paid time off; 401(k) savings plan with up to 6% matching. …and much more. Expectations for All Employees Understand and apply our Operating Principles. Own the customer experience and act in ways that put customers first. Know your stuff, be enthusiastic learners, and advocate of our technology, products and services. Work as a team to achieve big results and be open to new ideas. Participate in the Net Promoter System to bring employee and customer feedback into the company. Drive results and growth. Support an inclusive culture in all work and leadership. Do what is right for each other, our customers, investors, and communities. Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Skills Customer‑Focused; Workplace Organization; Persuasion; Technical Knowledge; Teamwork; Self‑Motivation; Critical Thinking; Problem Solving; Communication; Resilience; Professional Integrity. Salary Base Pay: $16.00 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $23.69 per hour. Our sales compensation programs offer potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission; most non‑sales positions are eligible for a bonus. Additionally, Comcast provides best‑in‑class benefits to eligible employees. Education High School Diploma / GED. Relevant Work Experience 2‑5 Years. Equal Opportunity Statement Comcast is an equal opportunity workplace. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities receive reasonable accommodation for the job application or interview process and essential job functions. #J-18808-Ljbffr Comcast