Community & Facilities Operations Manager - St. Louis, MO

Overview CIC St. Louis is looking for a highly capable, self-directed individual to manage both facilities operations and community engagement for our innovation campus. This role blends property management and facilities maintenance with community operations and client services. The ideal candidate will have strong managerial experience in both operational and client-facing capacities, ensuring the seamless operation and enhancement of our office and lab spaces while fostering a dynamic and engaged community environment. Day-to-Day Lead a team to ensure the efficient operation, maintenance, and client service experience for CIC’s South Sarah Street location. Oversee building systems while managing office setups, client interactions, and community initiatives. Report to the Director of Operations and be responsible for the productivity and professional growth of your team, collaborating with internal and external stakeholders to maintain a well-functioning space and supported client community. Facilities & Property Management Oversee all building systems, inspections, emergency procedures, and compliance with safety and operational standards. Manage vendor relationships, contracts, and capital improvement projects. Manage operating budgets, invoices, and recurring billings related to property expenses. Community & Client Services Lead the Community Operations team in delivering exceptional client service, including office setups, move coordination, and IT/operational troubleshooting. Build strong tenant relationships, foster a welcoming environment, drive community events, and resolve escalated client concerns. Monitor and maintain inventory levels of office furnishings and supplies, coordinating timely orders and deliveries. Team Leadership & Operations Coach, develop, and evaluate a team responsible for facilities and community operations, ensuring they have the tools and support to succeed. Oversee workload, morale, and process improvements while maintaining documentation of policies and best practices. Qualifications A High School Diploma or GED (additional trade certifications or a Bachelor’s degree preferred). At least 3 years of experience in facilities or property management, with knowledge of MEP systems in a commercial setting preferred. 1-2 years of managerial experience, leading teams in a fast-paced environment. Strong organizational and time management skills, with the ability to handle multiple projects simultaneously. Excellent communication skills, both written and verbal, with a talent for building strong relationships. Availability to work standard business hours (Monday-Friday, 8am-5pm) with flexibility for 7AM start as needed. Basic computer literacy, with familiarity in work order systems and project management tools. Physical Requirements Ability to lift a minimum of 50 lbs and perform tasks requiring bending, crouching, climbing, and standing for extended periods. Comfortable working in an environment that requires both hands-on maintenance work and professional office interaction. Our Offer Starting compensation is $80,000. 100% company-paid premium healthcare and dental benefits. 100% company-paid long- and short-term disability, and life insurance. 401k (must be 21+). 23 days of PTO accrued annually (more with seniority), plus thirteen paid holidays. About CIC CIC builds and connects thriving innovation communities around the world. Founded in 1999 in Cambridge, MA, we were one of the first companies to offer flexible office space and coworking. We manage a global network of innovation-focused workspace, laboratories, and event space across North America, Europe, and Asia, and continue to expand globally. About CIC St. Louis CIC St. Louis officially opened in fall 2014 and now manages more than 160,000 square feet across three buildings. Located in the Cortex Innovation District, CIC St. Louis is home to over 200 organizations spanning biotech, agtech, and other sectors, offering coworking, office, lab, and event space with dynamic programming and opportunities to connect. Who We Are At CIC, our values guide how we work and hire. We are good humans, happy to help, problem solvers, resilient, and we deliver. CIC is committed to building teams that reflect the fabric of the communities we support. We welcome all candidates and provide accommodations as needed. CIC is an equal opportunity employer. We may use artificial intelligence (AI) tools to support parts of the hiring process. Final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr