Billing Supervisor/Manager

Job Description

Job Description

We are looking for a Billing Supervisor/Manager to lead a high-volume billing function within a complex wholesale distribution environment in Charlotte, North Carolina. This position combines hands-on operational leadership with a forward-looking approach to process improvement, making it well suited for someone who can guide a team while also identifying ways to strengthen performance. The role will partner closely with order-to-cash leadership, support multiple business units, and help shape a more efficient billing operation through strong people management and sound operational judgment.

Responsibilities:
• Lead and develop a team of six professionals responsible for billing-related activities, providing clear direction, coaching, and constructive feedback that supports accountability and growth.
• Oversee day-to-day billing operations across a multi-business environment, ensuring accuracy, timeliness, and consistency throughout the billing cycle.
• Build a strong understanding of existing workflows and step in where needed during staffing gaps or high-volume periods to maintain service levels.
• Drive process improvements that increase efficiency, reduce errors, and strengthen overall order-to-cash performance.
• Partner with leadership to evaluate current practices and present practical recommendations for operational and strategic enhancements.
• Support cross-functional efforts tied to new customer support tools and billing technology initiatives, helping ensure successful execution and adoption.
• Monitor related accounts receivable, cash application, and collections activities to maintain alignment across interconnected financial processes.
• Establish team priorities, track performance, and reinforce a people-centered culture that balances high standards with respectful communication.• Demonstrated experience leading billing operations, with the ability to explain and manage the full billing cycle in a complex business setting.
• Prior supervisory or management experience, including coaching team members and overseeing daily execution within a shared services or multi-entity environment.
• Working knowledge of related order-to-cash functions such as accounts receivable, cash application, and collections.
• Ability to move between hands-on operational support and higher-level process leadership as business needs evolve.
• Strong analytical skills, including comfort with detailed calculations, billing data review, and issue resolution.
• Effective communication and interpersonal skills, with a management style that is direct, collaborative, and respectful.
• Experience in manufacturing or wholesale distribution environments is valued, though candidates from other relevant industries will also be considered.