Process Flow Engineer

Overview We’re looking for a Process Flow Engineer to join our order management team. In this role, you’ll analyze and optimize workflows that directly impact customer experience, service quality, and operational efficiency. You’ll collaborate across departments to implement best practices and lead continuous improvement initiatives. Responsibilities Leading the optimization of end-to-end order management workflows, from order entry to exception handling. Partnering with cross-functional teams (e.g., supply chain, customer service, IT) to identify inefficiencies and implement solutions. Creating and maintaining process documentation such as flowcharts, SOPs, and knowledge base articles. Conducting root cause analyses and simulations to validate proposed changes. Collaborating with workforce management, training, and QA teams to ensure smooth rollout of process improvements. Monitoring performance data to identify trends and opportunities for continuous improvement. Qualifications Bachelor’s degree in Business, Industrial Engineering, Operations Management, or a related field. 3–5 years of experience in process engineering or business process improvement. Proficiency in process mapping and workflow design tools like Microsoft Visio or Lucidchart. Strong communication and stakeholder management skills. Preferred/additional experience Six Sigma Green Belt or Black Belt certification. Experience with data analysis tools (Excel, Power BI, Tableau). Knowledge of customer journey mapping and service design principles. Ability to manage multiple projects in a fast-paced, dynamic environment. Why You\'ll Love Working With Us Competitive Pay based on your experience. Comprehensive Benefits including health, dental, and life insurance. Generous PTO and 9 paid holidays. 401(k) Match after 1 year to help you plan for the future. Tuition Reimbursement to support your professional growth. About InnoSource InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way. Pre-Employment Checks If offered a position, we will run a criminal background check and drug screen in accordance with all applicable laws. Equal Opportunity Employer Equal Opportunity Employer - Age, Race, Color, Sex, Sexual Orientation, Gender Identity, Disability, Veteran #J-18808-Ljbffr InnoSource