Guest Experience Associate Australian Wellness Spa

Benefits Wellness Perks Flexible schedule Help people feel their best, every single day. At City Cave Southlake, we believe wellness should be accessible, relaxing, and life‑changing. We offer Float Therapy, Infrared Sauna, and Massage Therapy in a luxury spa environment focused on helping our guests recover, recharge, and feel amazing. We’re looking for a positive, energetic Guest Experience Associate who enjoys connecting with people and delivering exceptional hospitality. This is much more than a front desk position; you’ll guide guests through their wellness journey while helping them discover services that fit their needs. What You’ll Do Welcome every guest with genuine warmth and enthusiasm Explain our wellness services and help guests choose the best experience Conduct spa tours and educate first‑time guests Answer phones, texts, and emails professionally Schedule appointments using our booking software Recommend memberships, packages, and retail products Prepare float suites and sauna rooms between guests Maintain cleanliness and organization throughout the spa Restock supplies and assist with opening and closing duties Follow up with guests after their visit Work as part of a supportive, positive team What We’re Looking For Friendly and naturally outgoing Passionate about health, wellness, and helping others Comfortable educating guests and making recommendations Detail‑oriented and organized Dependable and punctual Able to multitask in a fast‑paced environment Professional in both appearance and communication Willing to learn new wellness concepts Available evenings and weekends Previous experience in hospitality, luxury retail, fitness, spas, hotels, or customer service is preferred but not required. What We Offer Complimentary wellness services Flexible work schedule Positive, team‑oriented work environment Opportunities for advancement into leadership roles Our Mission Our mission is simple, help every guest leave feeling better than when they arrived. If you’re passionate about hospitality, wellness, and making a difference in people’s day, we’d love to meet you. #J-18808-Ljbffr City Cave Southlake