Service Advisor

Job Description

Job Description

Benefits:

• Health insurance
• Training & development
• 401(k)

Earn $60,000–$100,000 a year at our Encinitas Midas — we're hiring a Service Advisor.

At Midas, we take care of everything — tires, brakes, oil — so the opportunities to grow are endless. We're the #1 retail tire and auto service franchise in the country, and our success is because of our people. As a Service Advisor, you're the friendly face of our shop — you'll greet customers, listen to their concerns, and make sure every visit runs smoothly.

Responsibilities:
- Greet customers, listen to their concerns, and document vehicle issues clearly
- Explain recommended services and pricing estimates in plain language
- Schedule appointments and keep customers updated on their vehicle's status
- Present service options honestly and help customers choose what's right for them
- Keep accurate records of services, parts, and customer information
- Follow up with customers after their visit to make sure they're satisfied
- Work with technicians to keep the shop schedule running smoothly
- Resolve customer questions and concerns with a positive, helpful attitude

Qualifications:
- At least 1 year of customer service experience, ideally in automotive or retail
- Excellent communication and people skills
- Organized, detail-oriented, and able to juggle several customers at once
- Comfortable using computers and shop management software
- Ability to work a flexible retail schedule including weekends as needed
- Valid driver's license