Worker/Driver Supervisor

Job Title

Purpose of the Job

Under general supervision, oversees assigned areas of daily transit operations ensuring service is efficient, safe, courteous and reliable. Also performs outreach, maintains route and driver schedule and training.

Characteristic Duties and Responsibilities

Supervises assigned Worker/Drivers; operates supervisor vans or rides buses to monitor road conditions, routes and schedules; evaluates performance of Worker/Drivers and/or other assigned staff; assesses route and schedule deficiencies, training needs and required facilities repairs; serves as liaison between passengers and the agency; and may schedule Worker/Drivers in accordance with union contract guidelines.

May supervise the dispatch function and/or dispatch duties; schedule Worker/Drivers and equipment to ensure optimal service levels; maintains communication with Worker/Drivers and modifies routes as appropriate.

Responds to accidents, vehicle mechanical problems and passenger incidents; reports accidents, equipment service requirements, complaints and road hazards to the appropriate authorities; investigates and responds to service discrepancies or procedural problems, program and service delivery questions and safety concerns ensuring necessary follow-up; confers with and advises manager and others regarding resolution to problems and complaints.

Conducts studies or projects to monitor and/or evaluate service, equipment and/or facilities and makes recommendations for improvements in operations; collects and analyzes data and prepares reports; reviews and provides input for updates to various agency manuals, guides, policies and procedures; serves on assigned committees.

Participates in hiring Worker/Drivers and/or other assigned staff; assigns work to, monitors and evaluates assigned staff; provides for and/or conducts training and/or staff development; monitors established work methods and standards; initiates corrective and/or disciplinary action and responds to grievances and complaints according to established personnel policies, procedures and relevant collective bargaining agreements. Documents all performance-related events, including unscheduled absences, accidents and reports of on-the-job injuries.

Conducts training of new Worker/Drivers in both classroom and closed course setting. Conducts retraining, coaching and skill development of Worker/Drivers. Must drive a minimum of two (2) hours semiannually in each type of vehicle operated by Kitsap Transit.

May be assigned to an operating base with responsibility for recommending solutions for service-related issues.

May be assigned to organize and participate in reciprocal "Guest Rider" programs with other Transit Agencies; participate in Kitsap County Department of Emergency Management meetings and drills as a representative of Kitsap Transit; and may serve on the Critical Stress Management Team.

Participates in outreach events at PSNS & IMF, Naval Base Kitsap and TRF Bangor.

Coordinates training, meetings and inclement weather response with PSNS & IMF, Naval Base Kitsap and TRF Bangor.

Communicates with Anti-Terrorism-Security Office, Public Affairs Office, Facilities Operations Office Naval Base Police, shops and workgroups as needed.

Assists Routed and ACCESS Operations as needed.

Minimum Qualifications and Knowledge Skills and Other Characteristics

High school graduation/GED and three years of increasingly responsible transit operations experience including one year of lead work and/or supervisory experience. In-depth knowledge of Kitsap Transit operations policies and procedures will be considered in lieu of increasingly responsible transit operations experience.

Knowledge of:

• Current state laws and regulations related to public transportation
• Transit dispatching practices
• Principles and practices of supervision
• Labor Relations
• Principles and practices of discipline in compliance with the employee handbook, applicable collective bargaining language and past practice
• Current Worker/Driver collective bargaining agreements
• Current agency Positive Performance Counseling System (PPCS) manual
• Agency Policies and Procedures
• Knowledge of Americans with Disabilities Act requirements and application of same to service

Skill in:

• Operating passenger buses and shuttle vans
• Analyzing, evaluating and recommending improvements to operations and services
• Supervising, developing, motivating and evaluating staff
• Keeping accurate and detailed records
• Preparing clear and concise technical reports
• Understanding and applying complex regulations, procedures and guidelines
• Communicating effectively orally and in writing
• Using computers and office software including word processing, spreadsheets and database programs in a Windows-based operating environment
• Working under pressure, addressing problems and tasks that arise simultaneously and/or unexpectedly
• Establishing and maintaining effective working relationships with Worker/Drivers, other Kitsap Transit employees and the public

Licenses/Certifications, Benefits, ADA and Other Requirements

Valid driver's license for at least 5 years

Valid Class B Commercial Driver's License with air brakes and passenger endorsement, obtained during probation.

Must pass a thorough federal background check to access Puget Sound Naval Shipyard & Intermediate Maintenance Facility, Naval Base Kitsap and Trident Refit Bangor. A Real ID and proof of citizenship are requirements for obtaining badges to access the above facilities.

Benefits

Generous benefits package including: Medical, Dental and Vision for employee and dependents, disability and life insurance. Kitsap Transit also participates in the WA State Public Employees' Retirement Plan (PERS) and a generous general leave accrual and 10 holidays plus 2 floating holidays.