Mobile Service Technician

Mobile Service Technician - All Locations Location: All Locations Type of Employment: Full-Time Position Specifics Department: Service Reports to: Service Manager Supervises: None Dealer Profile Administration (DPA) Code: Mobile Service Technician Purpose Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individual will serve as an in-field representative for the dealership to provide service solutions. Responsibilities include managing a mobile service schedule to meet customer expectations, while meeting field revenue expectations. Must maintain a mobile parts stock, including tracking and billing coordination. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner. Responsibilities Perform diagnostics and repairs on John Deere equipment and technology predominately at customer locations Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information. Accountable for billable time and parts on assigned work orders Collaborate daily with Service Manager to ensure dealership and customer priorities are aligned Actively identify, market and communicate solutions for customer service opportunities in area of responsibility Proactively forecast and maintain accurate inventory of parts kept in stock on service vehicle Establish, maintain and grow a service-oriented relationship with customers, co-workers and supervisors. Mentors and assists Service Technician and Apprentice Technicians in and out of the shop. Must maintain Advanced Service Technical Certification, including continuing education training. Operates and maintains vehicles, tools and equipment required to perform job responsibilities Maintains operational knowledge of John Deere and competitive products including precision technologies Maintains a clean work area and performs work in a neat and orderly fashion Follows all safety rules and regulations in performing work assignment Experience, Education, Skills and Knowledge 5+ years of experience performing service repairs; Advanced Service Technician certificate; demonstrated experience consistently meeting performance metrics preferred Experience performing repairs and maintenance in the Field using special tools and equipment following Technical Manual procedures on machines of the Technician's specialty Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment Experience operating vehicles, tools, and equipment for diagnostic purposes Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environment Experience communicating effectively verbally and in writing Must have an adequate toolset to perform job responsibilities High School Diploma, GED, or equivalent experience required; Associate degree preferred Valid driver's license and health card required; CDL (Commercial Driver's License) preferred Apply Now Please contact Karla Baumler, Human Resources Manager, at View email address on click.appcast.io for more information. #J-18808-Ljbffr Bodensteiner Implement Company