ServiceNow Principal Platform Engineer

Veteran Firm Seeking a ServiceNow Principal Platform Engineer for an Onsite Assignment in New York, NY

My name is Stephen Hrutka. I lead a Veteran-Owned management consulting firm in Washington, DC. We specialize in Technical and Cleared Recruiting for the Department of Defense (DoD), the Intelligence Community (IC), and other advanced defense agencies.

At HRUCKUS, we support fellow Veteran-Owned businesses by helping them recruit for positions across organizations such as the VA, SBA, HHS, DARPA, and other leading-edge R&D-focused defense agencies.

We seek to fill a ServiceNow Principal Platform Engineer role in New York, NY

The ideal candidate is a New York resident with a Bachelor's degree, 10 years of relevant experience, multiple ServiceNow certifications, and deep expertise in ServiceNow architecture, CMDB, and CSDM, as well as experience with Performance Analytics and Virtual Agent.

If you’re interested, I'll gladly provide more details about the role and further discuss your qualifications.

Thanks,

Stephen M Hrutka

Principal Consultant

Executive Summary: HRUCKUS is looking for an experienced ServiceNow Principal Platform Engineer to ensure the stability, scalability, and continuous improvement of enterprise service-management capabilities and digital workflows.

Position Description: The ServiceNow Principal Platform Engineer provides technical and strategic leadership across the full software development lifecycle for high-impact, complex systems supporting critical business and operational functions. This role supports, coordinates, and manages IT Service management platforms and serves as the technical owner for assigned enterprise platforms, accountable for platform architecture, configuration, performance optimization, integrations, and long-term platform strategy.

Position Responsibilities:

• Serves as a technical resource for multiple components of the enterprise platforms to help identify the best technical solutions.
• Troubleshoot platform problems within assigned areas, providing fault isolation and resolution that may be complicated by technology interdependencies.
• Design scalable, maintainable, and secure solutions across multiple platform modules (e.g., ITSM, ITOM, HRSD, SecOps, GRC, CSM).
• Evaluates and implements new platform capabilities, plugins, and integrations to support evolving business needs.
• Defines and enforces platform governance, including data model design, naming conventions, and development standards.
• Owns and governs the lifecycle of mission-critical software products and services. Aligns project execution with strategic business goals, ensuring enterprise architecture compliance and effective application of change, release, risk, and quality management practices.
• Establishes and optimizes robust support processes, leveraging advanced tools to analyze and resolve complex technical issues, monitor system health, and produce actionable operational insights. Ensuring systems remain resilient, performant, and maintainable.
• Reviews and approves platform enhancements for appropriate use of technology, ensuring the efficient use of resources and smooth transition into production.
• Oversee the development and execution of comprehensive test plans, ensuring test coverage aligns with business risk and regulatory requirements.
• Reviews solutions produced by lower-level Developers and Platform Engineers (Levels 1 - 5) and validates adherence to strategy and architecture standards.
• Guide development teams on implementation best practices and ensure adherence to architectural standards.
• Oversee integrations with third-party systems using Integration Hub, REST SOAP APIs, and other tools.
• Lead platform upgrades, new module rollouts, and performance optimization efforts.
• Create and maintain architecture diagrams, technical documentation, and solution blueprints.
• Participate in governance reviews and provide technical sign-off on major platform changes.
• Stay current with platform releases and recommend adoption of new features and capabilities.
• Leads efforts to maintain accurate system documentation and configuration records. Conducts audits to ensure compliance with established software configuration management and governance standards.
• Directs software quality assurance and risk management initiatives. Conducts in-depth safety assessments, identifies software-related risks, and drives implementation of preventive and corrective actions.
• Serves as a technical thought leader and mentor within the engineering organization. Stays at the forefront of emerging software trends and technologies and cultivates a culture of continuous innovation and technical excellence.
• Champions' adoption of modern engineering methodologies, frameworks, and tools across teams and projects.
• Maintain Application to Server Mappings by creating the necessary governance, processes, and driving data requirements across all service owners.
• Collaborate with business stakeholders to define and collect necessary Configuration Item (CI) attributes and relationship information.
• Leads the technical security of the platform, monitoring and managing the configuration items, managing access controls operating systems databases (CMDB), configuring MID servers, and taking proactive measures against potential cyber threats. Enforces defined security protocols, manages access controls, ensures compliance with security standards, and assists in the handling of security incidents.
• Manages the operational relationships with technology suppliers to ensure potential disputes or conflicts are raised and resolved.
• Contributes technical elements of RFPs RFIs and supports contract terms and SLAs negotiations. Manages suppliers to meet key performance indicators.
• Travel may be required to other locations or other external sites.
• May need to work outside of normal work hours supporting 24-7 operations (i.e., evenings and weekends).
• Performs other duties and tasks as assigned.
• Observing the work performed by the contractor.
• Reviewing invoices and approving them if the work meets contractual standards.
• Addressing performance issues with the contractor when possible.
• Escalating issues to other parties as needed.
• Regular and reliable attendance is expected and required.

Required Qualifications:

• Bachelor’s degree and a minimum of 10 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.
• Multiple certifications in the current platform domain technical skill: Implementation Specialist Certifications (ITSM, CSM, HRSD, ITOM, SAM, HAM, Performance Analytics, Risk and Compliance), Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Application Developer (CAD), Certified Technical Architect (CTA), Certified Application Specialist (CAS, Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)
• Proven experience as an enterprise platform architect with a focus on CMDB and CSDM
• Deep understanding of ITIL, configuration management, and enterprise architecture principles.
• Hands-on experience with ServiceNow Discovery, Service Mapping, and Integration Hub Event Management.
• Strong hands-on experience with core enterprise platform capabilities, including ITSM, ITOM, CMDB, CSM, HRSD, Enterprise Architecture, SecOps, GRC, and SPM.
• REST SOAP APIs, MID Server configuration, Integration Hub spokes.
• Experience integrating with tools like Azure, AWS, Jira, SCCM, Dynatrace, and Splunk.
• Experience developing platform logic and automation using scripting languages (e.g., JavaScript, Glide API), server-side and client-side APIs, reusable code modules, business rules, UI logic, and configuration policies.
• Flow Designer, Workflow Editor, and Integration Hub.
• Experience designing and building custom applications using enterprise development frameworks, platform tooling, and configuration environments.
• Strong knowledge of CI class modeling, relationship mapping, and data normalization.
• Familiarity with ATF (Automated Test Framework), Update Sets, and Source Control Integration.
• Experience with DevOps pipelines and Agile methodologies.
• Role-based access control (RBAC), ACLs, and data security best practices.
• Platform performance tuning and governance frameworks.
• Knowledge of ITIL v4, Agile Scrum, and enterprise architecture frameworks (TOGAF, Zachman).
• Ability to translate business requirements into technical solutions.
• Excellent communication, documentation, and stakeholder management skills.
• Advanced active listening, attention to detail, customer service, prioritization, and problem-solving skills.
• Extensive hands-on experience with related tools.
• Expert experience working under pressure and meeting deadlines individually and collaboratively. Thinks logically, assesses problems, and is results-oriented.
• Working in a large organization and experience with communicating with stakeholders of the ServiceNow Platform
• Lead more than 5 ServiceNow Large Implementations
• ServiceNow Platform Expertise & Architecture experience
• CMDB, Discovery, and Service Mapping experience
• ServiceNow Developing and Scripting experience
• Integration Hub or MID Servers experience

Desired Qualifications:

• Experience with Performance Analytics, Virtual Agent, and Predictive Intelligence.
• Experience working with ServiceNow Impact Teams

Details:

Job Title: ServiceNow Principal Platform Engineer

Location: New York, NY 10001 (This position is eligible for telework, which is currently 2 days per week. New hires are eligible to apply 30 days after their effective date of hire.)

Salary Range: $156,476 - $184,692