Medical Support Assistant (Advanced)

Job TitleDutiesMajor duties:Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines.Utilizes numerous advanced patient systems to prepare and process authorizations for community facilities.Assists Veterans in scheduling appointments with community providers.Communicate tactfully and effectively with internal and external customers.Processes consults following Office of Community Care procedures and guideline.Obtains medical documentation from community providers to assist in continuity of care with VA providers.Participates in team huddles and team meetings to manage and plan scheduling and care coordination of the approved Community Care Consults.Independently set priorities and organize work to meet deadlines, ensuring compliance and established processes.Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.Perform all other duties as assignedWork Schedule: Monday - Friday, 8:00am - 4:30pmRecruitment/Relocation Incentives (Sign-on Bonus): Not AuthorizedPay: Competitive salary and regular salary increases.Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Ad-hocVirtual: This is not a virtual position.Functional Statement #: 08036FPermanent Change of Station (PCS): Not Authorized