Product Manager

REQUIREMENTS FOR ASSIGNED PERSONNEL

The selected Product Manager / Technical Lead will support the State of Vermont’s School Based Services EHR project.

Main Responsibilities

• Serve as a member of the Steering Committee and core project team.
• Act as the technical lead for the project.
• Coordinate with DVHA, ADS, AOE, Local Education Agencies, EHR vendor, and other stakeholders.
• Attend project meetings and stay updated on the project goals and vision.
• Support SMEs, EHR IT Analysts, EHR Implementation Leads, State staff, and school staff.
• Oversee data migration activities.
• Oversee system interfaces between the EHR system and other systems.
• Support Agile and Hybrid project delivery practices.
• Research industry trends and best practices.
• Communicate technical risks, complexity, and estimated effort to the project team.
• Work with the State Project Manager to identify practical technical solutions.
• Support infrastructure and platform-related decisions.
• Manage and support release activities, including go-live cohorts.
• Ensure technical solutions meet quality standards.
• Explain technical concepts to business and project teams.
• Coach technical resources from both State and vendor teams.
• Identify and communicate technical debt and project risks.
• Work with vendors to answer technical questions and resolve issues.
• Support technical research, evaluation, sprint work, and prototypes.
• Help monitor vendor performance.
• Participate in retrospectives and improve team processes.
• Coordinate with vendors to review and create system documentation and training materials.
• Remove blockers and resolve project issues.
• Understand vendor markets to support IT module implementation.

Minimum Expectations

• Must have strong technical skills and be reliable.
• Must follow direction from the State ADS IT Manager.
• Must help complete the project on time, within scope, and within budget.
• Must ensure deliverables meet State quality standards.
• Must behave professionally at all times.
• Must not engage in unethical, illegal, disruptive, disrespectful, or underperforming behavior.
• The State may request replacement of the resource if performance or conduct is not acceptable.

DELIVERABLES

• Serve as Technical Lead for assigned projects.
• Support the School Based Services EHR System implementation.
• Lead technical design and technology build, test, and deployment activities.
• Coordinate with software vendors to investigate and resolve application issues.
• Support data migration and system interface implementation.
• Review and support system documentation and training materials.
• Support release management and go-live cohort activities.
• Recommend system improvements to increase efficiency and reduce operational costs.
• Support technical decision-making for infrastructure and platform needs.
• Identify, prioritize, and communicate technical risks and technical debt.
• Provide weekly status reports covering:
• Completed tasks
• Incomplete tasks
• Delayed tasks with reasons
• Planned tasks for the next two weeks

Thanks & Regards,

Ravali