Store Manager

Job Description

Job Description

Benefits:

• Opportunity to make a meaningful local impact
• Real responsibility and autonomy
• Career advancement opportunities
• Leadership development and training
• Dental and vision insurance
• Performance-based bonus opportunities
• Competitive pay based on experience
• Employee discounts
• Free uniforms

Job Title: Store Manager / Laundromat Operations Manager
Company: Laundry Luv - Abilene - North 1st St
Location: Remote, Abilene, TX
Job Type: Full-Time | Retail Operations | Customer Service | Leadership

Lead a Store That Makes a Difference

Laundry Luv - Abilene - North 1st St is looking for a dependable, people-focused, and results-driven Store Manager to lead the daily operations of one of our modern laundromat locations.

This role is ideal for a hands-on leader who thrives in a fast-paced customer service environment and takes pride in building strong teams, maintaining high operational standards, and creating an exceptional guest experience.

As Store Manager, you’ll oversee store operations, staff development, equipment performance, customer satisfaction, and profitability while helping create a clean, welcoming, and community-focused environment for both customers and employees.
If you are highly organized, naturally outgoing, proactive, and motivated by leadership and operational excellence, we’d love to meet you.

Schedule
This is a full-time position with shifts based on store operating hours. Flexibility is required, including weekends, evenings, and peak business periods, to support store operations and team coverage.

What You’ll Do
As the Store Manager, you are the leader of the store and responsible for ensuring exceptional operational performance, customer satisfaction, and team accountability.

Leadership & Team Development

• Hire, train, coach, and develop Store Attendants and team members
• Lead by example with professionalism, accountability, and strong work ethic
• Conduct ongoing coaching, training sessions, and team meetings
• Create a positive, customer-focused, high-performance work environment
• Hold team members accountable to company standards and expectations
• Reinforce company culture and core values daily

Store Operations & Facility Management

• Oversee daily laundromat operations, including opening and closing procedures
• Ensure the store remains clean, safe, organized, and customer-ready at all times
• Monitor machine performance and coordinate equipment repairs and maintenance
• Ensure maintenance issues are resolved promptly and efficiently
• Manage wash-dry-fold operations, quality control, and workflow efficiency
• Optimize store layout, signage, and operational flow to improve customer experience
• Manage inventory, supplies, and operational resources

Customer Service & Guest Experience

• Deliver an outstanding customer experience through excellent service and leadership
• Handle customer concerns professionally and resolve issues quickly
• Build customer loyalty through consistency, cleanliness, and professionalism
• Collect and communicate customer feedback to leadership
• Ensure customers feel welcomed, supported, and valued

Financial & Business Performance

• Support store profitability through labor management and operational efficiency
• Review store performance metrics and operational KPIs
• Manage scheduling to optimize productivity and customer service coverage
• Support expense control and protect store profitability
• Assist in monitoring store P&L performance and operational goals

Qualifications

• Prior management, leadership, or supervisory experience required
• Experience in retail management, hospitality management, laundromat operations, customer service, or service-industry operations preferred
• Strong organizational, communication, and problem-solving skills
• Ability to multitask and manage operations in a fast-paced environment
• Comfortable holding team members accountable and leading with professionalism
• Strong customer service and conflict resolution abilities
• Basic understanding of business operations and financial performance metrics
• Dependable, proactive, and solution-oriented mindset
• High school diploma or equivalent preferred

Preferred Experience
The following experience is highly valued:

• Multi-shift or retail operations management
• Team scheduling and payroll oversight
• Wash-dry-fold laundry operations
• Equipment maintenance coordination
• Process improvement and operational systems development
• KPI tracking and operational reporting
• Team leadership and employee coaching

Who Thrives Here
The people who succeed at Laundry Luv are those who:

• Take ownership and lead with accountability
• Solve problems proactively
• Maintain high standards
• Lead with both strength and care
• Treat the business like it’s their own
• Create positive experiences for customers and coworkers alike

About Laundry Luv
Laundry Luv is a multi-location laundromat company dedicated to providing clean, safe, and modern laundry facilities that make the laundry experience simple and stress-free.

We are also deeply committed to the communities we serve through children’s reading centers, free book programs, and local events designed to create meaningful impact beyond laundry services.

Our mission is to combine convenient, affordable laundry services with a welcoming, community-focused customer experience.

Why Join Us?
This is more than a management job—it’s an opportunity to lead a team, improve operations, build a strong store culture, and grow alongside a rapidly expanding business.

If you’re looking for a leadership role where your ideas, work ethic, and performance truly matter, we encourage you to apply.

Apply Today
Apply now to join Laundry Luv as a Store Manager and help lead a clean, modern, community-focused laundromat experience!