Dispatcher

Job Description

Job Description

Location: Hagerstown, MD

Work Type: On-Site

Schedule: Part-Time 4pm to 8pm. Monday-Friday

Pay: $17.00 to $20.00 an hour+ additional bonus potential

*Larry & Sons is seeking organized, customer focused individuals for part time evening and weekend dispatcher positions.

Perfect for teachers or individuals looking to supplement their income during summer break while making a difference in the local community

About Us
Larry & Sons has proudly served the Hagerstown community for years, specializing in plumbing, HVAC, and electrical services. As a family-oriented company, we’re more than just co-workers—we’re a team that values relationships, celebrates achievements, and supports career growth. At Larry & Sons, your skills are recognized, your hard work is appreciated, and your career is set up for long-term success.

Why Join Us?

• Competitive hourly rates with bonus and incentive opportunities.
• Clear paths for advancement into leadership or specialization.
• Team outings, employee appreciation events, and supportive leadership.
• Weekly Pay.
• Flexible schedules.

What You'll Do:

• Schedule technicians return trips to customers to complete jobs after arrival of parts.
• Enter service calls, schedule calls, and proactively communicate to technicians throughout the day.
• Maintain a constant communication with Service Technicians throughout their scheduled shift through email, text, and phone conversations.
• Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
• Manage the dispatch board to keep field personnel on the move and generating revenue. Make every effort to compress call scheduling effectively and maximize productivity.
• Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the client’s convenience.
• Communicate with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the technicians. Every effort should be made to keep technicians on the job.
• Strictly adhere to the Dispatching for Profits Priority Service Schedule to ensure the “Right” technician is sent to the “Right” appointment.
• Share responsibility to ensure that all technicians arrive at their designated appointments ON TIME.
• Debrief technicians after each call and insist that all employees collect payment immediately after each job is completed.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expeditiously and to the customers’ satisfaction
• Work cohesively with Customer Service to ensure proper booking of calls based on the needs of the customer and to facilitate problem resolution, as necessary.
• Obey the company Code of Ethics, Team Rules, and Team Philosophy
• Ensure safety best practices are followed in the field.
• Other duties as assigned.

QUALIFICATIONS/ABILITIES:

• Self-starter, reliable, flexibility with hours
• Strong customer service skills
• Present and communicate professionally (written and verbal)
• Excellent organizational, detail oriented and follow-through skills
• Ability to manage the dispatch board to benefit the branch as a whole and achieve business objectives while following all operating procedures and provided training
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as part of a team
• Must be a critical thinker - Strong English composition skills
• Telephone etiquette and working knowledge of email systems
• Ability to develop tools that create efficiencies within department.

Pre-Employment Requirements:
All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report. These are conducted in compliance with applicable laws and regulations.

Disclaimer:
The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE