Retail Service Specialist

Join an organization that's driving change and consistently recognized as a top employer.At Deluxe, we know that great people build great companiesand we invest in you accordingly.We're proud to be We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. We offer competitive benefits starting on day one, designed to support your life both in and out of work. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why. Location Requirement: We are seeking candidates who are able to work from one of our hub locations: Atlanta, GA; Lenexa, KS; or Minneapolis, MN. Responsibilities Responsible for the successful implementation of Deluxe-proposed solutions and configurations on projects as assigned while meeting the client billability levels and billing rates as established for this position. Prepare implementation status reports for project managers, clients, and as required, internal management. Implement up to five small projects (each 100 hours or less) simultaneously. Assist on more complex larger projects that require more than one resource. Deliver services in the area of expertise and product knowledge. Work with the project team to prepare customer system by customizing base software application and entering customer-specific data according to the CRD and other project documentation. Confirm solution operation by conducting tests, modifying custom setup, and monitoring output. Validate estimates and provide project management updates regarding activity durations and effort on an ongoing basis. Test systems prior to delivery and during implementation to ensure a quality product. Document defects and resolution approach. Work collaboratively with other team members to resolve issues. Basic Qualifications Bachelors in Information Technology, Mathematics, Computer Science, Business or Engineering or HS/GED and 4 years experience Must be 18 years of age or older Experience with Windows based operating systems/networks. Troubleshooting skills Preferred Qualifications Bachelors in Information technology, math, computer science, Business or Engineering 1 year experience in banking and/or payment processing or Treasury Management Compensation The compensation range for this position is $60,000.00 - $65,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity. In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. #J-18808-Ljbffr