Associate Organ Health Specialist, Gen-Neph

Associate Organ Health Specialist, Gen-Neph

The Associate Organ Health Specialist (AOHS) is a field-based sales role within Natera's Organ Health division, focused on supporting the growth and development of an assigned nephrology territory. Territory is Atlanta, Georgia West.

The AOHS partners closely with an Organ Health Specialist (OHS) to drive territory growth, strengthen customer relationships, expand market adoption, and support commercial execution across nephrology accounts. This role engages directly with nephrologists, clinic staff, and other key stakeholders to support the adoption and utilization of Renasight within the chronic kidney disease (CKD) community.

This is an excellent opportunity for a motivated, relationship-driven sales professional who is looking to build experience in healthcare, diagnostics, and nephrology sales while developing the skills needed to take on increased territory ownership over time.

Primary Responsibilities:

• Partner with the Organ Health Specialist to execute territory plans and achieve overall sales objectives.
• Support sales activities designed to grow revenue and expand adoption across assigned nephrology accounts.
• Identify opportunities within existing and prospective accounts to increase customer engagement and utilization.
• Conduct consistent outreach and follow-up with nephrologists, clinic staff, and key decision-makers.
• Support new account development and onboarding to ensure a seamless customer experience.
• Develop a strong understanding of the territory, including key accounts, customers, market dynamics, and growth opportunities.
• Build and maintain strong relationships with healthcare providers, clinic personnel, and other key stakeholders.
• Serve as a day-to-day resource for provider offices, helping address account-related questions and support needs.
• Assist customers with documentation, order status, account questions, and other needs related to the customer experience.
• Coordinate meetings, follow-up communication, and ongoing engagement with provider offices.
• Monitor open customer requests and ensure timely follow-through and communication.
• Partner with internal teams, including Inside Sales, Customer Experience, Laboratory Operations, and other cross-functional partners, to resolve customer needs efficiently.
• Maintain accurate and timely documentation of account activity, customer interactions, and sales activity within CRM and internal systems.
• Help ensure a consistent, high-quality experience throughout the customer journey.
• Effectively utilize internal tools, reporting, and data to support territory planning and account prioritization.

Qualifications:

• Bachelor's degree or equivalent professional experience.
• 2+ years of experience in sales, account management, customer success, or a related customer-facing role.
• Strong verbal and written communication skills.
• Excellent organizational and time-management skills with strong attention to detail.
• Demonstrated ability to build relationships and effectively engage with customers.
• Ability to work independently while collaborating closely with a broader sales and cross-functional team.

Knowledge, Skills, and Abilities:

• Thrive in a fast-paced, evolving environment and be comfortable navigating ambiguity.
• Be highly self-motivated, flexible, results-oriented, and driven to succeed.
• Demonstrate a strong sense of urgency and accountability.
• Think strategically while also being willing and able to execute tactically.
• Possess strong interpersonal skills and the ability to develop trusted customer relationships.
• Demonstrate excellent written and verbal communication skills with the ability to effectively engage both internal and external stakeholders.
• Effectively prioritize competing responsibilities and manage time across a dynamic territory.
• Be comfortable using data and reporting to identify opportunities, prioritize accounts, and support sales execution.
• Demonstrate the ability to quickly learn new products, clinical concepts, software, and reporting systems.
• Bring a growth mindset and a strong desire to develop within a healthcare sales organization.

The compensation package listed is for 1st year OTE, which are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. On-target earnings (OTE) represent the total potential income an employee can earn by achieving 100% of their performance goals. It combines a base salary with commissions and serves as an estimated figure rather than a guaranteed amount, providing a guideline based on average performance outcomes.

On-target earnings (OTE): $95,000 - $115,000 USD

Our Opportunity:

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

What We Offer:

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Please be advised that Natera will reach out to candidates with a @ natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information: - BBB announcement on job scams - FBI Cyber Crime resource page