Systems Engineer

The IT Systems Engineer is responsible for maintaining, supporting, and improving the organization’s servers, systems, cloud services, and end-user technology environment. The role has a broad systems administration focus, including Windows Server, Active Directory, DNS, virtual machines, networking, storage, Microsoft 365, and escalated internal user support. The position also supports Microsoft Azure and Microsoft Entra ID as part of the organization’s hybrid infrastructure and identity environment. The ideal candidate is a hands-on engineer who can troubleshoot issues across endpoints, identity, servers, networks, storage, and cloud services. Key Responsibilitie sSystems Administratio nAdminister and maintain Windows Server, Active Directory, Group Policy, DNS, DHCP, file services, and related infrastructure .Manage user accounts, groups, organizational units, service accounts, permissions, and access controls .Perform server provisioning, configuration, patching, upgrades, monitoring, maintenance, and retirement .Support backup, recovery, business continuity, and disaster-recovery processes .Maintain accurate system documentation, infrastructure diagrams, operating procedures, and support runbooks .Infrastructure Troubleshooti ngProvision, maintain, and troubleshoot virtual machines in on-premises and Azure environment s.Diagnose performance and availability issues involving CPU, memory, storage, networking, operating systems, and application s.Troubleshoot network issues involving TCP/IP, DNS, DHCP, routing, VLANs, VPNs, firewalls, and connectivit y.Manage and troubleshoot file shares, storage capacity, permissions, latency, throughput, and availabilit y.Work with vendors and internal teams to resolve complex infrastructure and application issue s.Internal User Supp ortProvide advanced technical support and serve as an escalation point for internal user issu es.Troubleshoot Windows devices, Microsoft 365 applications, email, authentication, MFA, VPN, network access, printers, and business applicatio ns.Support employee onboarding, offboarding, account provisioning, access changes, and equipment deployme nt.Investigate recurring issues and implement permanent corrective actions where possib le.Communicate clearly with users regarding issue status, resolution steps, and available workaroun ds.Microsoft Entra ID and Microsoft 365Administer Microsoft Entra ID users, groups, roles, enterprise applications, and authentication setti ngServices.Support MFA, Conditional Access, single sign‑on, identity synchronization, and hybrid identity servi ces.Troubleshoot authentication, authorization, account, licensing, and application‑access iss ues.Support Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and other Microsoft 365 servi ces.Assist with Intune, device compliance, application deployment, and endpoint‑management polic ationSupport Azure virtual machines, virtual networks, storage, backup, monitoring, and access manage ment.Troubleshoot Azure‑hosted infrastructure, networking, storage, identity, and connectivity is sues.Assist with Azure subscription administration, resource organization, tagging, role‑based access, and cost monito ring.Participate in cloud migrations, infrastructure upgrades, and modernization projects as ne eded.Security and Operational Impro vementSupport patching, vulnerability remediation, endpoint protection, logging, monitoring, and audit activ ivities.Apply least‑privilege, role‑based access, MFA, and other security best prac tices.Respond to infrastructure alerts and participate in incident investigation and root‑cause ana lysis.Use PowerShell and related tools to automate user administration, system checks, reporting, and repetitive operational tasks.Identify opportunities to improve system reliability, standardize processes, and reduce manual e effort.Required Qualifi cationsFive or more years of experience in systems administration, infrastructure support, or systems engi neeringStrong experience with Windows Server, Active Directory, Group Policy, DNS, a nd DHCPExperience supporting virtual machines, networking, storage, backups, and interna l usersExperience administering Microsoft 365 and Microsoft E ntra IDWorking knowledge of Microsoft Azure infrastructure and s ervicesUnderstanding of TCP/IP, routing, VPNs, firewalls, authentication, MFA, and access c ontrolsExperience with PowerShell scripting or administrative aut omationStrong troubleshooting, documentation, communication, and customer-service skillsAbility to manage technical issues independently from initial investigation through res olution.Preferred Qualif icationsExperience with Microsoft Intune and Windows A utopilotExperience with VMware, Hyper‑V, or other virtualization p latformsExperience with SAML, OIDC, OAuth, and enterprise single sign-onExperience with Microsoft Defender, Defender for Cloud, or Microsoft SentinelFamiliarity with Azure RBAC, Azure Policy, and cloud go vernanceExperience working in a regulated or professional‑services env ironmentMicrosoft, CompTIA, or equivalent technical certif #J-18808-Ljbffr