Application Engineer (Full Time Year Round)

Application Engineer

The application engineer will work with users, departments and management to leverage technical solutions to best achieve company efficiency, tracking, sales and service goals. Provides coordination, implementation, training and support of company chosen POS, PMS, CRM, eCommerce and other applications. Maintains up to date knowledge on the latest requirements in information security as it pertains to applications. There will be a strong focus on both best practice and the applications we support, which includes PCI, PII and any other standards within the hospitality environment.

Job Duties and Responsibilities

• Responsible for application setup, security administration, configuration, updates and training.
• Interface with various departments including IT, Marketing, Accounting, and our Point-of-Sale business units to increase efficiency and productivity using resort applications.
• Provide phone, email, and in person support to all resort operations to diagnose and troubleshoot current resort software applications.
• Configuration and support of online stores.
• Assist with the implementation of system security standards to achieve greater uniformity and control across the resort and remain compliant with regulations.
• Document user requests, issues, symptoms and relevant issues in IT work order system.
• Effectively escalate all items for which resolution is not possible to vendor support, and follow-up to ensure timely resolution on behalf of the end-user.
• Coordinate project management of system and implementation changes.
• Maintain database integrity and stability.
• Evaluate and prioritize IT tickets and issues.
• Assist with production of documentation such as user guides, job aides, policies, and standard operating procedures for all front line POS operations.
• Assist with development and delivery of user training, both remotely and onsite at the resorts.
• Provide feedback on system features, functionality, and operations to help foster application improvements.
• Coordinate internal department projects and changes with the Director of IT and ensure the IT team is updated.
• Provide programming support as necessary. (aspx, html, etc.)
• Maintain internal customer/user satisfaction.
• Ensure compliance with relevant company policies and procedures.

Job Specifications

Competencies: Proficient in installation, configuration and troubleshooting processes for software, hardware, network and accessory equipment. Professionally and ethically handle confidential information. Proficient in Project Management methodology. Proficient in understanding how to troubleshoot API connections. Proficient in fundamental operations of relevant software, hardware and other equipment. Advanced analytical skills for trouble-shooting complex software applications with troubleshooting experience from an IT support perspective and guest service focus. Proficient with backup, antivirus and IT management software preferred. Experience with PMS, POS and other ski & hospitality related applications preferred. Intermediate knowledge of policies, procedures and implementation of information security practices. Ability to work effectively with dynamic teams and cross functionality. Strong organizational and self-prioritization skills. Meticulous attention to detail and high standards for quality. Effective communication skills, oral & written. Able to understand and follow verbal and written instruction.

Education: A Bachelor's degree in Information Technology or related field preferred. An Associate's degree in Information Technology or related field required. A combination of education, work experience or military experience that enables performance of all aspects of the position. 4-6 years in the Technology field with hospitality system experience preferred.

Physical Requirements: While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Sits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day; uses hands and fingers to operate computers and office equipment for up to 8 hours each day. The employee must frequently lift and/or move up to 25 pounds. Exposed to typical office environment conditions and noise levels. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Other Requirements: Non-smoking candidates preferred. Weekends, nights and/or holidays may be required as business and departmental needs may require.