Senior On-Site Service Specialist

Senior On-Site Service Specialist Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May perform various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties And Responsibilities Runs high volume/production copy machines and performs binding and finishing work. Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. Performs basic equipment troubleshooting and escalates calls to technicians. Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc). Performs duties of scanning and/or imaging documents. May perform reception services on a temporary/occasional basis. Maintains records for management reports and inventories of supplies needed. Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop‑off points as required. Calculates charges for jobs performed and maintains logs and may generate reports. Responds to and coordinates all service calls required by customer. May perform filing duties in conjunction with specific customer requests. Delivers completed jobs to pre‑determined customer locations within and outside the site. Maintains daily meter and service logs. May travel between customer's buildings. Answers customer questions regarding status or feasibility of job requests. Ensures upkeep of convenience copier areas by keeping neat and well stocked. Performs duties related to the shipping of materials. Performs duties related to the receiving of materials. May perform meeting room and conference room set‑ups. May perform building occupant moves within assigned facilities. May perform light maintenance, and cleaning duties as assigned. May occasionally perform shipping, receiving and dock work in a mailroom type environment. May require periodic overtime on nights and weekends, including off‑hour emergency response. Uses shrink‑wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. Uses all copier equipment, calculator, fax machine, postage meter and some PC. Performs filing duties, which may include "purging" and archiving old documents. Understanding of Ricoh Services Portfolio & Technology. Ensures data for Ricoh MOR, SPG and job logs are captured. Performs other duties as assigned. Qualifications (Education, Experience And Certifications) Requires high school diploma or GED and 1–2 years of related work experience. Some related copy job experience is preferred. May require a valid drivers license and minimum levels of auto insurance coverage per Ricoh. Demonstrates competency in basic computer skills including proficiency in MS Office Suite. Knowledge, Skills And Abilities Working knowledge of copier and other related equipment and repair is preferred. Knowledge and understanding of shipping/receiving procedures. Basic electronics knowledge is preferred. Ability to work independently and flexibly to complete projects. Ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. Ability to comprehend instructions concerning mail delivery. Problem‑solving and troubleshooting skills. Ability to read and comprehend written technical information in the form of manuals, parts books and related publications. Excellent customer relations skills and excellent verbal communication skills. Working Conditions, Mental and Physical Demands Frequent exposure to copier/fax machine noise, toner and temperature changes; frequent paper cuts from handling paper and opening boxes. Exposure to various weather conditions when walking between buildings; location equipment can present injury or accident opportunities. Daily telephone/in‑person contact with customers, employees, managers, Dispatch Department, and occasional telephone contact with vendors and equipment repair people. Tight deadlines and quick turnaround times impose high stress levels. Some physical effort required: long periods of standing, walking, bending, reaching, stretching, climbing or similar activities; lifting or moving items weighing up to 50 lbs. and pushing or pulling machines on wheels that may weigh up to 400 lbs.; walking between buildings may be necessary. Invest In Yourself Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with a Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually. Access many other benefits to enhance your health, wellness, and ongoing personal and professional development. #J-18808-Ljbffr Ricoh USA, Inc.