Customer Service Representative

$24.5 per hour

CRG

Customer Service Representative
Location: Santa Clara, CA 95050
Pay: $24.50/hour
Schedule: Monday-Friday, 3:00 PM-11:30 PM
Training: Day-shift training for at least 1 week

Job Responsibilities

Assist customers and business partners by phone and email
Handle customer complaints professionally and calmly
Identify and resolve customer issues and concerns
Monitor delivery routes and track progress
Scan haul-away pods and verify required stamps
Process delivery order changes and cancellations

Requirements

Experience using Microsoft Office, including Word, Excel, PowerPoint, and MS Project
High school diploma or equivalent preferred
At least 1 year of related experience, preferably in a call center or customer service environment
Strong customer service and problem-solving skills
Excellent multitasking and organizational abilities
Ability to work well under pressure and provide effective solutions

Category Code: JN003
#LI-WP1
#LI-Onsit
SeniorityLevel: Associates

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Vacancy posted 1 day ago

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