GTM Operations Engineer

Role Description

As a GTM Operations Engineer at K1x, you will architect and build the AI-powered automation that runs underneath our entire go-to-market engine. This is a builder’s role with a commercial mandate. You will design and ship the agents, workflows, and integrations that carry a customer from first touch through onboarding, adoption, expansion, and renewal, and you will make that motion measurable for the teams who own revenue.

This role sits at the intersection of AI engineering, business operations, and customer value. Your center of gravity is the post-sale lifecycle:

• Adoption
• Engagement
• Value realization

This is ideal for someone technically sophisticated and process-oriented who would rather remove a manual process than document it. You will work across AI orchestration tools, workflow platforms, and data systems to take real work off the table, measured by business outcomes rather than features shipped.

Qualifications

• 4 to 6 years in technical operations, automation engineering, revenue operations, or software development with a focus on business process.
• Hands-on experience with AI and workflow orchestration tools (n8n, Zapier, Make, or custom builds) and with language model APIs (Claude, OpenAI, or similar) in business applications.
• A commercial instinct for how go-to-market actually works, understanding the customer lifecycle, revenue operations, and where automation creates leverage across sales, customer success, and partnerships.
• Proficiency with CRM systems (HubSpot, Salesforce) and the ability to build custom integrations and automated workflows on top of them.
• Comfort with data platforms (Snowflake, Databricks) and API integration patterns across complex business systems.
• Strong analytical skills and the ability to break a messy cross-functional process down into components you can automate.
• Clear communication with non-technical stakeholders across sales, marketing, partnerships, and operations.

Requirements

• Design, build, and maintain AI agent workflows using Claude API, n8n orchestration, and Lovable to automate complex go-to-market processes.
• Deploy autonomous agents for sales intelligence, customer health scoring, partner activation, and renewal and expansion.
• Build intelligent orchestration that connects sales, marketing, partnerships, and customer success into one set of automated workflows.
• Translate the customer lifecycle and client success playbooks into working systems across HubSpot, EverAfter, Pendo, and the AI stack.
• Engineer the automation behind the full customer lifecycle, ensuring progression is consistent and measurable.
• Design and enhance tools that turn adoption, value, and ROI data into client-facing storytelling for business strategy reviews.
• Build operational infrastructure for partner activation, including onboarding workflows, milestone tracking, and performance dashboards.
• Stand up marketing attribution and funnel reporting to see which programs create pipeline.
• Build and maintain integrations across HubSpot, Gong, Pendo, EverAfter, Snowflake, and the rest of the GTM stack.
• Design APIs and data pipelines that let AI agents read from and write to multiple business systems reliably.
• Proactively hunt automation opportunities across the customer and partner lifecycle, mapping multi-team workflows.
• Stand up automated reporting and alerting for leadership visibility into revenue, customer health, and partner performance.
• Partner with Revenue Operations to extend their pipeline, forecasting, and reporting into the lifecycle, partner, and marketing motions.
• Lead the internal documentation, training materials, and process playbooks.

Benefits

• Be part of a company building the infrastructure behind AI-driven tax software at a key stage.
• Work on high-visibility programs with real ownership from day one.
• Report directly to a senior leader with broad organizational context and strong strategic vision.
• Work 100% remotely with a collaborative, growth-oriented team.
• Gain hands-on experience across support, partnerships, client experience, and revenue as the function scales.
• Competitive benefits, including unlimited PTO, holidays, healthcare, and 401K.
• Unlimited Vacation Policy + Sick Time + Holidays.
• Paid Parental Leave.
• Fully Remote Opportunity.
• Healthcare Benefits and 401K.
• Growing Startup to Scale Up Culture.