Desktop Support Technician

Job Information Job Title: Desktop Support Technician Job Code: 36308 Job Location: Tempe, AZ Job Schedule: 9/80 (Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off) Job Description Prioritize, maintain, and resolve on-site IT technical issues and escalations within scope Manage the inventory of software and hardware materials Prepare, configure, and deploy desktop computer systems including imaging computers and maintaining image library Ensure ongoing usability of desktop computers, peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity Work with vendors when necessary to resolve technical problems with hardware and software Work with Network, Server, and Applications Administrators to diagnose and resolve issues Support management of network closets and server rooms with service framework providers within scope Work with all IT Dept.’s and Service Areas in support of IT Shared Services and effective resolution to customer support needs Evaluate, recommend, and perform upgrades to computer systems and applications to ensure optimum efficiency Effectively diagnose and resolve unique, non-recurring problems with limited supervision Meet established service level agreements (SLA), requirements leveraging best practice and L3Harris standards and processes. Analyzing and acting upon SLA’s and metrics data to ensure customer service and customer satisfaction Elevate immediately to L3Harris IT leadership any potential risks and concerns that could have significant impact on the site’s ability to meet customer expectations and contractual requirements for both internal and external customers Guide continuous improvement efforts for the IT Customer and Site Operations service delivery Ensure consistent and appropriate communication with end users, BRM’s, and Site-level Leadership for IT operations, service inquiries and issues Support unclassified IT services within scope Qualifications Bachelor’s Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience. Bachelor's Degree and/or A+ Security+ Network+/Microsoft certifications are a plus Must be detail-oriented, accurate and well organized Excellent oral and written communication skills, interpersonal and organizational skills are required Ability to work independently and efficiently to meet deadlines and established response times is essential Ability to establish and maintain a good working relationship with other professionals to provide support and resolve issues Must be able to remain flexible with changes in priorities for various tasks and project assignments Benefits Salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas: $60,000–$112,000. In Colorado, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont: $52,500–$97,500. Health and disability insurance, 401(k) match, flexible spending accounts, Employee Assistance Program, education assistance, parental leave, paid time off, and company‑paid holidays. EEO Statement L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug‑free workplace and performs pre‑employment substance abuse testing and background checks, where permitted by law. Security Clearance Many positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept a conditional offer may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. E‑Verify L3Harris Technologies is an E‑Verify Employer. #J-18808-Ljbffr L3Harris