Director, Client Success

Job Description

Job Description

Are you ready to revolutionize the advertising industry?

At Cognitiv, we are not just another AdTech company—we are industry trailblazers redefining media buying with our Deep Learning Advertising Platform. Since 2015, we have harnessed the power of cutting-edge deep learning technology and data science to transform how brands connect with their customers. Our mission? To bring intelligence to advertising and deliver unparalleled precision, relevance, and impact at scale.

With our innovative platform, advertisers enjoy unprecedented flexibility—whether it is activating Dynamic Deals through their preferred DSP, leveraging our managed service DSP, or utilizing our industry-first ContextGPT product. As a part of Cognitiv, you will be at the forefront of AI-driven advertising solutions, driving change and achieving remarkable growth in a rapidly evolving industry.

Now, we're growing!

The Role:

We are looking for a Director of Client Success who is passionate about building strong client relationships, driving business outcomes, and developing high-performing teams. This is a hands-on leadership role for someone who is willing to get into the weeds, join client calls, learn the business deeply, and lead by example.

As Director of Client Success, you will lead and develop a growing team of Client Success/Account Managers responsible for Cognitiv's client base. You will be accountable for the health, retention, and growth of our client relationships, while helping evolve Client Success into a more commercially minded organization - one that not only responds to client needs, but proactively identifies opportunities to grow the business.

The ideal candidate has a strong understanding of programmatic advertising and digital media, including how advertisers buy media and how targeting, investment strategy, and campaign execution come together to drive results. You should be curious, hungry to learn, comfortable asking questions, and willing to get hands-on with the details of our business and products. You will work closely with Sales, Marketing, Data Science, and other cross-functional teams to ensure we deliver exceptional client experiences and continue to grow our partnerships. You will also serve as a role model for what excellent Client Success looks like at Cognitiv - setting a high bar for performance, accountability, commercial thinking, and client partnership.

What You'll Do

• Lead and develop the Client Success team, setting clear expectations, establishing a high standard of performance, coaching team members, and actively developing the next generation of Client Success leaders.
• Serve as a senior strategic advisor to key clients, building trusted relationships and ensuring their business goals are being met.
• Be highly hands-on with clients - joining client calls, leading key meetings, entertaining clients, and stepping in to support the team when needed.
• Oversee the health of Cognitiv's client base, proactively identifying risks to retention and developing strategies to strengthen and grow client relationships.
• Partner closely with Sales to grow the business after a deal closes, ensuring successful client onboarding, strong adoption, continued performance, and long-term retention.
• Establish and improve processes, standards, and best practices that enable the Client Success organization to scale.

Who You Are

• Strong experience in Client Success, Account Management, Sales, or a related client-facing function within digital media/programmatic advertising.
• Experience in the programmatic advertising industry with a strong knowledge of the programmatic advertising ecosystem and how advertisers buy and invest in media.
• People management experience, with a proven ability to coach, develop, and elevate team performance.
• Strong commercial mindset with the ability to identify opportunities to expand client relationships and grow revenue.
• Hungry, curious, and motivated to learn - someone who actively seeks to understand how things work rather than deflecting problems or relying on others to solve them.
• Demonstrated ability to build trusted relationships with senior client stakeholders and act as a strategic advisor

Bonus Points If You Have:

• Experience managing a regionally distributed or remote Client Success/Account Management team.
• Experience working hands on keyboard within DSPs, SSPs, campaign optimization, or media activation

Salary:

$170,000 - $190,000 Base Salary + Equity

What We Offer

Compensation is based on experience, skills, and other factors. Base salary is just one part of your total rewards at Cognitiv—you'll also receive equity and a comprehensive benefits package.

Highlights include:

• Medical, Dental and Vision plan for US employees & Extended Health Benefits for Canadian employees
• 12 weeks paid parental leave + 4 weeks WFH
• Unlimited PTO + Work-From-Anywhere August
• Career development with clear advancement paths
• Equity for all employees
• Hybrid work model & daily team lunch
• Health & wellness stipend + cell phone reimbursement
• 401(k) & RRSP with employer match
• Parking (CA, WA, Vancouver offices) & pre-tax commuter benefits
• Employee Assistance Program
• Comprehensive onboarding (Cognitiv University)
• …and more!

What You'll Find at Cognitiv

• Festiv – We make work fun with cross-team games, events, and creative team bonding.
• Responsiv – You'll be close to clients and leadership, influencing real outcomes.
• Inclusiv – Diversity and individuality are celebrated across all levels.
• Inventiv – We reward curiosity and embrace bold ideas.
• Transformativ – We support your growth with training, mentorship, and flexibility.
• Collaborativ – We operate across coasts, connected by purpose and teamwork.

Cognitiv is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all.

Note on AI Use: Cognitiv may use AI technology to assist with certain administrative aspects of the hiring process, such as note-taking, interview documentation, and reporting. However, every resume and application is reviewed directly by our recruiting team. AI tools are used solely for operational support and do not influence candidate evaluation or hiring decisions.