Call Center Representative

Answer incoming calls from health insurance members regarding coverage and plan availability Explain coverage changes and available options Research member accounts and accurately document interactions Resolve member inquiries while maintaining high-quality customer service standards Follow established policies, procedures, and compliance guidelines Meet productivity and quality expectations in a fast-paced call center environment Support members during significant healthcare insurance service area changes Serve as the primary point of contact for questions about healthcare coverage, plan availability, and enrollment impacts Requirements Previous call center or high-volume customer service experience required Strong communication, problem-solving, and active listening skills Comfortable navigating multiple computer systems while assisting customers Ability to work independently in a remote environment Must reside in Minnesota Must be available to report to the local office if business needs require Reliable internet connection required Ability to travel to the office if necessary Healthcare, health insurance, or benefits-related customer service experience preferred Experience handling sensitive customer concerns and escalations preferred Core Competencies Demonstrates expertise in healthcare customer service, effectively addressing member inquiries and navigating complex insurance systems while maintaining compliance and high-quality standards. Proven ability to work independently in a remote environment and manage sensitive customer concerns. Highest-signal resume keywords Call Center Experience Healthcare Customer Service Strong Communication Skills Problem-Solving Skills Active Listening Skills ATS Optimization Keywords Soft Skills Customer Service Independent Work Time Management Industry Keywords Health Insurance Coverage Options Plan Availability Compliance Guidelines Member Inquiries Tools & Technologies Multiple Computer Systems #J-18808-Ljbffr