RPA Project Manager

Job Description

Job Description

RPA Project Manager
Skills required:
" 10 years relevant work experience in a customer-facing, partner facing, customer success, account management or strategic consulting organization
Minimum 5 years of experience in RPA project management & working for system integrators and/or global SI
" Excellent client-facing and internal communication skills
" Strong working knowledge of Microsoft Office
" PMP / PRINCE II certification a plus
" Experience using change management processes for dynamic professional services projects
" External customer-facing management experience a plus (including partners)
" Internal customer relationship management experience (i.e. sales, pre-sales, advisory services) a plus
" Experience managing multiple workstream, Agile Project Management & professional services SOW's in parallel a plus
" Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption, Proven experience building strong internal and external relationships
UiPath project management is mandatory
" Previous experience with working with Automation Anywhere, Blue Prism, Open Span is a plus
Responsibilities
Coordinate internal resources to deliver customer outcomes as sold
" Ensure all RPA projects delivered within time, scope, quality, and cost constraints
" Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality
" Ensure resource availability and allocation
" Develop detailed project plans to monitor and track progress
" Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
" Measure project performance using appropriate tools and techniques
" Report and escalate to management as needed
" Successfully manage the relationship with the client and all stakeholders
" Run,manage & develop customer facing project status meetings as required.
" Create and maintain comprehensive project documentation
" Collaborate with project managers worldwide to improve PM efficiency
" Foster relationships with customers enabling future account sales
" Work collaboratively with the Professional Services Team, Customer Engagement team and assist is the proper expectation of resources and timing
" Internalize every aspect of the customer experience as it relates to delivery excellence
" Assist in the development and/or review of SOWs, MSAs, and other related documentation
" Maintain high levels of customer/partner engagement with a focus on CSAT and NPS.
" Coordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience
" Continually work to identify, develop and share new uses for UiPath
" Identify best practice artifacts that can be packaged into delivery kits and shared with partners
" Help drive customer references and case studies.