Operations Coordinator

Job Title : Operations Coordinator
Location : Flint, MI
Company Overview:

Emterra Environmental USA Corp is a leading recycling and waste disposal solution provider. We seek an Operations Coordinator to join our team in Flint, Michigan.
Responsibilities:
Administrative Tasks:

• Assist the Operations Supervisor with administrative tasks, including scheduling, correspondence, and project coordination.
• Maintain and organize files, records, and documentation related to business operations.
• Prepare and distribute reports, presentations, and other documents as required.

Customer Relations:

• Serve as a point of contact for clients, addressing inquiries and providing information about our services.
• Handle customer complaints and issues, ensuring timely and satisfactory resolution.

Operational Support:

• Coordinate daily route logistics to ensure efficient residential and commercial collection operations across assigned service areas
• Assist in planning and adjusting route assignment based on volume fluctuations, staffing levels, equipment availability and service requirements.
• Serve as a central point of communication between drivers, dispatch and supervisors to address route issues, missed stops and service disruption in real time.
• Track route progress throughout the day, identifying delays, inefficiencies, and missed pickups; implement corrective actions to maintain service level
• Support route optimization efforts by analyzing houses per hour, drive time, and route density to improve overall efficiency
• Maintain accurate records of route changes, service exceptions, completion status, and customer issues for reporting and follow up.
• Coordinate contingency plans for call-off's, equipment breakdowns, weather impacts or high-volume days to ensure continuity of service.
• Ensure all routing and logistical activities are performed in compliance with safety standards, DOT guidelines, and company policies.

Benefits and Compensation:

• Competitive Pay.
• Paid holidays.
• PTO up to 2 weeks.
• Medical, Dental, and Vision benefits
• 401K plan

Requirements:

• Associate degree or higher (Preferred Bachelor's Degree)
• Strong organizational and communication skills.
• Proficiency in Microsoft Office Suite.
• Strong background in Logistics

Equal Opportunity Statement: Emterra Environmental USA Corp is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.