Veterinary Referral Coordinator

Veterinary Referral Coordinator Alpharetta Veterinary Specialty & Emergency (AVSE) is seeking a Referral Coordinator to join our Client Care team. This role plays an important part in coordinating referrals between primary care veterinarians, specialty services, clients, and the AVSE medical team, helping ensure patients receive timely and seamless specialty care. The ideal Referral Coordinator is organized, detail-oriented, comfortable in a fast-paced veterinary environment, and confident communicating with veterinary professionals and pet owners. This is a great opportunity for someone who enjoys coordinating complex information, building strong relationships, and supporting the patient journey from referral through specialty care. Compensation $20$24/hour based on experience Benefits Medical, dental, and vision insurance 401(k) with company match Paid time off Employee pet discounts Short- and long-term disability Life insurance HSA/FSA options Professional development opportunities Employee referral program Employee Assistance Program (EAP) Additional benefits may be available based on eligibility Schedule Full-time MondayFriday Four 10-hour shifts per week Responsibilities As a Referral Coordinator, you will help manage the referral process and serve as an important connection between referring veterinary practices, clients, and AVSE's specialty and emergency teams. Receive, review, and coordinate referral requests from primary care veterinary hospitals and internal departments, gather and verify patient information needed for specialty appointments and care, ensure referral records, medical information, and supporting documentation are complete and accurate Coordinate communication between referring veterinarians, AVSE doctors, specialty departments, and clients Help facilitate timely scheduling and transfer of medical records, diagnostics, and other referral information, maintain accurate and organized referral records and documentation, communicate referral status and next steps to referring veterinary teams and clients Assist with insurance-related processes and pre-authorization when required Provide professional, compassionate customer service to clients and referring veterinary practices, maintain confidentiality and follow appropriate privacy and information-handling standards De-escalate client concerns and complaints and escalate issues to the appropriate leader when needed Work collaboratively with Client Care, Veterinary Technicians, doctors, and specialty departments to support an efficient referral experience Help identify and resolve barriers that may delay scheduling, communication, or patient care Perform additional administrative and client care responsibilities as needed to support the hospital Qualifications High school diploma or equivalent required Previous experience in veterinary medicine, veterinary administration, medical office management, referral coordination, or a related field preferred. Specialty/emergency hospital experience strongly preferred Knowledge of veterinary medical terminology, environment, and protocols, familiarity with veterinary referrals, medical records, and insurance processes Strong customer service and interpersonal skills, excellent written and verbal communication skills Ability to communicate professionally with clients, referring veterinary teams, and internal hospital departments, comfortable handling sensitive client concerns and knowing when to escalate issues Highly organized with strong attention to detail and follow-through, ability to prioritize and manage multiple referrals and competing tasks in a fast-paced environment Comfortable working with multi-line telephone systems and computer-based medical record, proficient with computers and common office software; experience with veterinary practice management software is a plus Collaborative, dependable, and able to work effectively as part of a multidisciplinary veterinary team Fluent English speaking and reading skills required. About the Hospital Alpharetta Veterinary Specialty & Emergency (AVSE) provides emergency care alongside specialty services including Internal Medicine, Oncology, Surgery, and Neurology. Our team is committed to compassionate, competent, collaborative patient care and works together to support pets, their families, and the veterinary professionals who refer them. Our modern 20,500-square-foot hospital is equipped with advanced technology and specialized spaces designed to support complex patient care, including four surgical suites, canine and feline ICUs, isolation wards, CT, MRI, fluoroscopy, ultrasound, endoscopy, and digital radiology. AVSE also uses ezyVet and SmartFlow to support efficient communication, medical records, and patient care. Surrounding Areas AVSE is located in Alpharetta, GA, north of Atlanta, and serves pets and families throughout the North Atlanta region. The surrounding communities offer a variety of residential neighborhoods, dining, shopping, parks, and outdoor recreation, with convenient access to the greater Atlanta metropolitan area. Alpharetta and the surrounding North Atlanta communities offer a variety of lifestyle and commuting options for veterinary professionals considering a move to the area. Joining AVSE provides an opportunity to build your career in a specialty and emergency veterinary environment while working alongside an experienced team. About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together. Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.