Service Dispatcher / Customer Coordinator

Now Hiring: Service Dispatcher / Customer Coordinator

Build a Long-Term Career With a Company That Values Its People

Universal Plumbing & Sewer is seeking an organized, dependable, and customer-focused professional to serve as a central point of coordination between our customers and field technicians. Prior dispatching experience is beneficial but not required; we provide comprehensive training for the right candidate.

This is an excellent opportunity for a detail-oriented professional who excels in fast-paced environments, communicates effectively, and takes pride in delivering strong customer service.

Responsibilities

• Answer customer calls and inquiries with professionalism and courtesy
• Schedule plumbing service appointments and manage the daily service calendar
• Coordinate technicians throughout the day to maximize efficiency and productivity
• Monitor and manage the dispatch board throughout the day, making proactive scheduling adjustments to keep operations running smoothly.
• Review the dispatch board before the end of each day to ensure after-hours coverage, emergency calls, and the following day's schedule are organized and prepared.
• Balance technician workloads appropriately to keep the team productive without overloading them
• Communicate proactively with customers regarding arrival times and job status updates
• Anticipate and resolve scheduling conflicts
• Learn and utilize industry-leading dispatch software
• Maintain strong working relationships with the field team
• Contribute to ongoing improvements in company systems and processes

Qualifications

• Friendly, professional attitude with strong interpersonal skills
• Ability to remain composed under pressure while managing multiple priorities
• Able to problem solve and take ownership of responsibilities.
• Strong organizational skills and attention to detail
• Proficiency with computers and willingness to learn new technology
• Strong communication skills and good decision-making ability
• Reliable, dependable, and accountable for assigned responsibilities
• Interested in building a long-term career with a growing company

Compensation and Benefits

• Competitive pay
• Paid training
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Opportunities for professional advancement
• Supportive, family-owned company culture built on integrity and excellence

Whether you've worked in customer service, hospitality, retail management, a medical office, or another fast-paced environment, we'd love to talk with you. The right attitude and work ethic matter more than previous dispatch experience.

If you're looking for a career where your decisions make a difference every day, apply today!