Loan Center Manager-TLC

Job Details Job Location: Pullman Operations Center - El Paso, TX 79936 Position Type: Full Time Address: 1241 Pullman Dr, El Paso, Tx 79936 Hours: Monday-Friday, occasional Saturdays Job Overview Responsible for driving double digit loan portfolio expansion across consumer lending solutions, while maintaining exceptional credit quality and member customer service. This leader develops and executes a comprehensive lending strategy that integrates loan acquisition, cross‑sell from deposit relationships, strategic partnerships to increase market share, and loan application volume. The role works in close partnership with community impact, financial centers, deposits, and service operations to create a fully integrated financial relationship model where every member becomes a loan opportunity. Key outcomes include year‑over‑year growth in loan originations, improved loan‑to‑share ratios, reduced application to funding cycle times, and enhanced member experience scores, all while adhering to NCUA Regulations, Fair Lending, and risk management standards. This leader embodies a growth mindset, shifts fixed lending cultures toward proactive sales and service excellence, and leverages data (including Call Report loan schedules) to identify opportunities for yield optimization and portfolio diversification. The primary focus will be on upholding compliance with lending policies, procedures, and regulations, while providing leadership to the team. The position reports to the Vice President of Consumer Lending. You Will Be an Empowering Mentor That Will Be: A trusted expert A natural communicator A champion for our members and the community A guide through the moments that matter the most to our members Position Details Exempt Salary Range: $83,269.00 - $124,903.00 Hours: Monday-Friday, occasional Saturdays Qualifications, Skills & Experience Bachelor's degree in finance, business administration, or a related field Minimum 7 years lending experience Minimum of 5 years lending authority Minimum 3 years managerial experience in lending or within the financial industry Proven experience in lending operations within a credit union or financial institution Leadership experience focused on team development and collaboration Demonstrated leadership and interpersonal abilities Understanding of financial industry concepts, related laws, and regulations Deep understanding of financial statements, tax return analysis, and complex underwriting guidelines Good communication and interpersonal skills Critical thinking and problem‑solving skills Detail‑oriented and ability to multi‑task Excellent interviewing, communication, and public relations skills Ability to work in stressful, high‑pressure situations Proficiency in Microsoft Office and web‑based applications Role Description and Essential Duties Responsible and accountable for planning, organizing, and directing the consumer loan and credit card portfolio, including monitoring the portfolio, risk, and forecasting Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and provide first‑class, frictionless member services Direct and coordinate the activities of employees engaged in consumer lending, loan processing, loan servicing, and member insurance functions to ensure optimal performance Ensure that consumer lending activities result in maximum healthy volume, appropriate profit for the Credit Union, and a minimal delinquency/charge‑off ratio Create an environment focused on a digital strategy and on finding more efficient ways for members and partners to interact with the credit union Optimize loan process workflows and underwriting methodologies to improve efficiency Analyze and develop consumer loan products, services, and delivery methods to meet and maximize the member experience Act as a liaison with internal business units to resolve complex loan issues, perform lien perfection, and support new loan product development Monitor market trends and competitive interest rates to ensure our products remain a top choice for members Complete required reports and related documents promptly and accurately, and in compliance with Credit Union guidelines and policies Provide leadership by setting clear objectives, delegating, and communicating effectively Ensure personnel are well‑trained, effective, and optimally used Takes charge of situations to resolve them in a timely and effective manner Other duties assigned Risk Mitigation & Compliance Analyze and prepare required reports accurately and timely for monthly board meeting and management review Conduct regular risk assessments and maintain quality controls to minimize delinquency and charge‑off ratios Uphold high ethical standards in sales practices and fraud prevention measures Ensure the consumer lending operation complies with established policies, procedures, and legal requirements Instruct personnel on policy, procedures, and program changes, and ensure they are well informed about related legal and regulatory developments Lead the department in maintaining a "perpetually audit ready" state, ensuring all loan files and servicing records meet internal, state, and NCUA examination standards Comply with all laws, statutes, rules and regulations governing the credit union, including but not limited to all components of the Bank Secrecy Act (BSA) rules and regulations, in addition to Customer Identification Program (CIP), Office of Foreign Asset Control (OFAC) and Anti‑Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related policies Attend required annual BSA training and required compliance training #J-18808-Ljbffr