Technical Services Engineer

Overview We are looking for a Technical Services Engineer to join our team. The Technical Service Engineer provides technical assistance to customers and maintains communication between both the plant production quality teams and sales teams within the Cement Segment. The role provides assistance to customers with cement, cementitious, concrete, and mortar issues. Establishes and maintains contact with production and industry associations, the architectural/engineering community, and the relevant specifying committees. Note: Position involves travel as needed to meet with customers, attend business unit and district meetings, and attend industry events. This position supports a good standing in the community, sustainable operations, and adheres to and upholds all company policies, safety standards and federal / state regulations. About the Role Responsibilities: Provide proactive consultation to cement commercial group customers in the areas of product performance, best practices, technical information research, troubleshooting, and technical training. Act as liaison between sales and production on plant quality teams. Ability to understand the technical aspects of a customer’s products, systems, and applications. Coordinate and facilitate competitive analyses for establishment and review of internal quality objectives. Provide internal technical training and education to the cement commercial sales force, the cement and/or masonry customer base and industry personnel. Active involvement in technical organizations such as the American Concrete Institute (ACI) and ASTM, as well as various ready-mix concrete and precast/prestress organizations with emphasis at the local or regional level. Proactively participate in promotion efforts relating to cement based and related products in coordination with Sales team. Provide technical assistance to any cement account that requires support for issues relating to concrete with cement. Assist with resolution of customer product issues and maintains internal company records. Acts as a technical liaison as required with Regional Technical Directors, Concrete Labs, Sales, and Manufacturing facilities Keeps up to date on product performance of internal products verses competitive products Assist with plant and terminal internal audits and improvements Participates in resolution of long-term product development and product issues. Interacts with architects, engineers and specifying agencies to promote and specify company products Develops relationships with DOTs and other specifiers Provides regular correspondence on product performance and customers results Identification and incorporation of service and product improvement opportunities Oversees timely concrete testing program and sample management policy Rapid identification of product changes to Sales and Marketing Solid understanding of customer needs and operations leveraging Performance Innovations, and delivering customer solutions Continuous improvement of market and industry knowledge About You We Require: 5-10 years of experience in the construction industry, ideally cement or concrete materials. Minimum of 3 years of experience as a Quality Assurance/Quality Control Manager, Technical Services Engineer or Certified Concrete Technologist in the building materials industries is preferred. Technical knowledge of concrete and other building materials with a clear understanding of industry standards and codes. Proven incident and problem solving (troubleshooting) skills with an emphasis on timely resolution. Excellent project management & problem-solving abilities and attention to detail are required. Excellent analytical skills, with the ability to use data to develop insights and actions, are required. Ability to follow established process and procedures and ability to multi-task and prioritize multiple projects at a time Interpersonal skills including building relationships, developing trust, and resolving conflict. Ability to communicate effectively both verbally and in writing is required. Presentation skills with the ability to communicate with leadership teams are preferred. Ability to travel with minimal notice; travel requirement approximately 40%. About Us Each day brings new challenges, and we make sure you are prepared for it all. Our dedication to continual improvement and hands-on training ensures you are ready for the many new experiences and challenges that you will face. We offer A friendly and team-oriented work environment, with a supportive management team. Hands-on training for our employees and opportunities for advancement. A company dedicated to continuous improvement. Ready to Apply? The process is simple. Click on the “apply” button to get started. Good luck! #INGH #J-18808-Ljbffr