Complex Director of Sales

Job Description

Job Description

Sales Leadership & Strategy

• Own the hotel’s sales strategy, setting goals and building annual sales plans, budgets, and forecasts.
• Develop and execute marketing and sales action plans to increase revenue, market share, and RevPAR penetration.
• Identify new market segments and growth opportunities across corporate, business travel, group, and local accounts.
• Serve as a key member of the hotel’s executive leadership team, contributing to strategic and financial planning.

Account Management & Business Development

• Manage key corporate and business travel accounts, negotiating rates and contracts.
• Prospect new business through sales calls, site tours, presentations, and client meetings.
• Build lasting relationships with decision-makers, travel managers, and local businesses.
• Represent the hotel in the Phoenix community through networking, industry events, and partnerships.

Team Leadership

• Hire, train, coach, and mentor the sales team, setting clear expectations and holding the team accountable to results.
• Conduct regular performance reviews and one-on-ones to develop talent and drive consistency.
• Lead sales meetings and foster a high-energy, goal-oriented culture.

Performance & Collaboration

• Partner with Operations and Revenue Management to align pricing, inventory, and sales initiatives with overall hotel goals.
• Track key performance metrics, analyze competitive set and market trends, and adjust strategy accordingly.
• Prepare and present sales reports, pipeline updates, and forecasts to ownership and corporate leadership.
• Ensure a seamless handoff from sale to stay so clients receive an exceptional experience.

What You Bring

• Proven success in hotel or hospitality sales, ideally in business travel or corporate accounts.
• A track record of meeting or exceeding revenue and market share goals.
• Team leadership experience, including coaching, performance management, and cross-functional collaboration.
• Strong communication, negotiation, and presentation skills.
• Analytical mindset: you can read market trends and sales data and turn them into action.
• Proficiency with CRM systems and Microsoft Office (or similar tools).
• Bachelor’s degree in Business, Hospitality Management, Marketing, or a related field, or equivalent experience.

What We Offer

• Competitive base salary starting at $95,000.
• Performance-based bonus.
• Health insurance.
• Paid time off (PTO).
• Hotel travel perks.
• Comprehensive training and career development.
• A collaborative culture with a trusted hotel management partner focused on measurable results and long-term value.