Repair Quality Program Manager

Position OverviewRepair Quality is an enterprise-wide program that establishes consistent repair standards, reduces repeat repairs, protects vehicle uptime, strengthens dealer accountability, and improves the customer service experience.The Repair Quality Program Manager will own and advance the program across the dealer service network. This role serves as the central lead for program strategy, standards, dealer audits, remediation decisions, reporting, communications, and continuous improvement. The Program Manager will collaborate with dealer, field, engineering, warranty, training, quality, digital, IT, supplier, and international-market stakeholders to ensure the program remains practical, measurable, and scalable.The ideal candidate combines strong program ownership, technical judgment, data-driven decision-making, and stakeholder-management skills with the ability to translate complex service and quality requirements into an effective operating program.ResponsibilitiesOwn the Repair Quality vision, strategy, roadmap, requirements, and delivery plan, aligning priorities with vehicle uptime, dealer capability, customer experience, warranty performance, and enterprise quality objectives.Serve as the program’s central point of contact and subject-matter lead, providing consistent interpretation of requirements and coordinating decisions across participating organizations.Define and maintain Repair Quality standards, checkpoints, audit criteria, procedures, dealer guidance, evidence requirements, and supporting documentation.Review dealer audits and remediation evidence, determine program status, and provide clear, consistent feedback regarding approval, remediation, or suspension-related outcomes.Partner with Dealer Operations, field teams, and dealer leadership to support corrective actions, dealer recovery, and sustained compliance.Maintain program dashboards, audit and remediation records, dealer status reporting, stakeholder communications, and a centralized repository of program materials.Analyze audit findings, warranty trends, repeat repairs, field observations, customer concerns, and dealer feedback to identify risks and improvement opportunities.Lead the refinement and expansion of Repair Quality requirements through research, pilots, stakeholder review, training, communications, and management approval.Collaborate with engineering, technical publications, training, warranty, quality, suppliers, digital, and IT teams to align repair methods, tools, systems, integrations, and workflows.Establish and monitor success measures, including audit completion, approval status, remediation progress, dealer adoption, checkpoint performance, and repeat-repair trends.Support implementation in additional products and approved markets through dealer visits, pilot evaluations, verification activities, workshops, and auditor training.Drive cross-functional issues to resolution by clarifying ownership, managing trade-offs, escalating risks, and maintaining alignment on deliverables and measurable outcomes.Minimum RequirementsBachelor's degree and at least 2 years of technical project/program management experienceORMaster's degree and at least 1 year of technical project/program management experienceORAt least 5 years of technical project/program management experienceAdditional RequirementsQualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)Desired SkillsExperience managing cross-functional programs, products, or operational initiatives within service engineering, dealer operations, warranty, quality, or a related field.Knowledge of repair-quality principles, including first-time repair, contamination prevention, technician competency, tool readiness, repair-method compliance, and post-repair verification.Experience defining standards, audit criteria, compliance requirements, remediation workflows, or corrective-action programs.Ability to objectively evaluate technical evidence, interpret requirements, make consistent decisions, and communicate conclusions clearly.Strong program and product-management skills, including developing strategy, roadmaps, requirements, priorities, execution plans, and measurable outcomes.Experience analyzing audit, warranty, operational, customer, and dealer data to identify trends and improvement opportunities.Familiarity with business-intelligence tools, dashboards, workflow systems, data integrations, APIs, and dealer-management platforms.Ability to translate service and business needs into actionable requirements for technical and digital teams.Strong written, verbal, facilitation, and stakeholder-management skills across technical, operational, dealer, and executive audiences.Organized, detail-oriented, and comfortable working independently through ambiguity while maintaining a customer-focused and continuous-improvement mindset.PMP certification and experience with Agile methodologies are preferred.Benefits and CompensationThis position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting .The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.Company OverviewAbout TRATONWith its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.About InternationalFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.EEO StatementWe are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email View email address on click.appcast.io to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.