Digital Experience Specialist- EnlivenHealth

Job-ID: 5771Category: Customer ExperienceLocation: Fort Worth, TX, United StatesSchedule: Full timePosted: 2026-10-20Work Location Type: RemoteJob Level: Entry LevelMaximum Posting Salary: 80,000Job Title: Digital Experience SpecialistReports to: Manager, Digital Experience Department: Customer SuccessEnlivenHealth is seeking a Digital Experience Specialist, working on a team, to manage a very large and strategic segment of our clients. The Digital Experience Specialist role is a critical part of our Customer Experience (CX) team responsible for helping to create and execute a successful digital experience for our independent pharmacies and the GPOs/PSAOs they work with, ensuring that each touchpoint of the customer journey is not only effective but engaging as well. The role of a Digital Experience Specialist is to:Improve customer utilization, driving customer satisfaction Build customer loyalty and growthResponsibilitiesThe Digital Experience Specialist, in coordination with the Digital Team, will develop a clear understanding of the customers in the independent pharmacy and GPO/PSAO segment, the target demographics, and what digital experiences customers and prospects are looking for. From this information, they will develop and execute a digital strategy that offers a personalized experience while being able to deploy at scale. The Digital Experience Specialist role includes the following responsibilities:Working with the Digital Experience Team to develop and execute the organization’s customer digital engagement transformation efforts Evaluating current state utilization and the customer journey, determining areas where there are critical interactions and developing plans for executing improvementsAssessing customer feedback, data, and analytics as insights to improve the overall digital experience Creating an ecommerce strategy and other digital sales strategiesWorking closely with the digital marketing team to ensure alignment on key messages, goals, and overall experienceEvaluating customer purchase trends over time, both short-term and long-term, and assessing the impact of various economic situations (ex. COVID-19)Analyzing customer behavior on current productsManaging and assessing the customer life cycle and the digital experience life cycleMonitoring customer interactions for insights and dataManaging customer relationships and working with the customer success managers and sales Required Knowledge and SkillsRelationship management and an ability to communicate with all relevant stakeholders, like customers, clients, and other employeesPerformance analysis skills to interpret analytics and data Basic computer skills and proficiency in Microsoft Office, Google Docs, and spreadsheetsMetrics-driven and experience implementing and tracking KPIsBasic QualificationsBA or BS in communications, Public Relations, Journalism, Business or Marketing field1 year working in customer engagementTrack record of performancePreferred Knowledge and SkillsPrior experience in a marketing or customer management function Experience in Independent Pharmacy operationsWork ConditionsTravel up to 25% of timeWorking out of a home-based officeCompensation information: Base Salary + 20K bonus variable. About the organizationOmnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at View email address on click.appcast.io. At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.About the company Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.” Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy. Our guiding principles inform everything we do:  As Passionate Transformers, we find a better way to innovate relentlessly. Being Mission Driven, we consistently deliver on our promises. Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.Intellectually Curious, eager to think deeper to learn and improve.In Doing the Right Thing, we lead by example in ALL we do. We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.