IT Internship--Service Desk

Job Description

Job Description

Position Overview & Responsibilities: The IT Service Desk Intern will support the Information Services team by providing first-level technical support to employees and assisting with the day-to-day operation of company technology systems. This internship offers hands-on experience troubleshooting hardware and software issues, supporting end users, maintaining IT equipment, and participating in technology projects. The ideal candidate is customer-focused, eager to learn, and interested in building a career in Information Technology.

Major Areas of Accountabilities include:

• Provide first-level technical support to employees by responding to service requests and troubleshooting hardware, software, and connectivity issues.
• Assist with the setup, configuration, deployment, and maintenance of computers, mobile devices, printers, and other technology equipment.
• Create, track, and update support tickets while ensuring timely resolution and communication with end users.
• Support employee onboarding and offboarding activities, including account setup, equipment deployment, and access management.
• Maintain accurate IT inventory records, documentation, and knowledge base resources. 
• Assist with IT projects, system upgrades, software testing, and cybersecurity initiatives as assigned

Education, Training, and Experience Requirements:

• Currently pursuing a degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field. Junior-level students are preferred. 
• Basic understanding of computer hardware, software, operating systems, and networking concepts.
• Strong troubleshooting and problem-solving skills with a willingness to learn new technologies.
• Excellent customer service, interpersonal, and communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Proficiency with Microsoft Office 365 applications is preferred.

Reports To : Service Desk Supervisor

Christensen Farms promotes a culture of inclusion and strives to attract a diverse set of candidates for each of our open positions. We are an equal employment opportunity employer and proud to offer employment and growth opportunities to all candidates without regard to race, color, ancestry, religion, gender, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.