Resident Services Associate

Job Description

Job Description

ABOUT QUINN RESIDENCES:

Quinn Residences is the leading owner, operator, and developer of purpose-built, dedicated single-family rental communities across the Southeast. Founded in 2020 and headquartered in Atlanta, our mission is to deliver high-quality, well-located homes that offer the best of both worlds: the space and privacy of homeownership with the flexibility and convenience of renting. Each Quinn community is intentionally designed and professionally managed to provide a rich living experience. We offer thoughtfully crafted homes, curated amenities, and a true neighborhood connection, all wrapped in a maintenance-free lifestyle. For more information, visit

JOB SUMMARY:

The Resident Services Associate/Leasing Manager assists the Portfolio Manager in effectively managing the assigned community. In the Portfolio Manager's absence, the Resident Services Associate will assume all responsibilities associated with accomplishing property objectives as set forth by the company.

Reports to: Portfolio Manager

Supervises: No One unless the Portfolio Manager is absent.

This role is an in-person position based at our Winder Hub in Winder, GA.

ESSENTIAL RESPONSIBILITIES:

Responsible for all tasks assigned by the Portfolio Manager. General areas of responsibility are:

• Assist in the achievement of the community's annual budget plan.
• Assist with leasing.
• Responsible for the timely collection and deposit of all rental income.
• Responsible for generating accurate reports.
• All other related tasks assigned by portfolio manager.
• Upholding all company policies and values.

JOB DESCRIPTION:

• Ensure timely collections of all rent receipts. Review the delinquency report and attempt to collect monies due through the use of direct communication with the resident.
• Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases and other management approved debits and credits in Yardi.
• Assist and ensure all customer complaints are handled promptly and appropriately.
• Adhere to established company standards for screening applicants for residency.
• Participate in planned resident activities.
• Show, Lease, and move in prospective residents.
• Complete accounting pre-close and month end functions and generate and review required reports associated with these tasks.
• Preparation of weekly leasing reports.
• Thorough understanding of local laws including preparing and delivering all legal and formal notices in accordance with state laws and company standards, including but not limited to late notices and lease violation notices.
• Demonstrate knowledge of the surrounding market, competitors and emerging trends
• Prepare and review lease paperwork with new and renewing residents.
• Resolve resident complaints and direct pertinent issues to the attention of the Portfolio Manager.
• Prepare write offs under the Portfolio Manager’s supervision and with approval.
• Monitor, follow up and maintain accurate information in reference to resident payment plans or activities associated with 3rd party collection agencies in accordance with company standards.
• Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evictions or other legal proceeding; ensure all evictions and legal proceeding are followed through to completion.
• Complete timely follow ups on all prospects per the company policy.
• Assist with Inspecting of vacant homes for readiness.
• All other duties as may be assigned.

QUALIFICATIONS:

• Sales experience, preferably in the apartment industry
• Customer Service experience
• High School Diploma
• Accounting experience desired but not required.
• At least 2 years of apartment related experience either as a leasing consultant or Assistant Community Manager required