Conference Services Manager

Serve as the primary planner-facing lead for assigned conference centers and venues Manage event readiness, operational coordination, and on-site execution Act as the single point of accountability during assigned coverage hours Coordinate communication between planners, internal teams, vendors, and partners Validate event details in Momentus, including room setups, service requirements, timelines, and special requests Review schedules and Event Orders to identify conflicts, safety concerns, and opportunities to improve layouts and attendee experience Coordinate large-scale, multi-day, and high-profile events Lead building and meeting room readiness, including quality, safety, cleanliness, and hospitality standards Conduct operational rounds covering docks, loading zones, fire lanes, parking, and high-traffic areas Oversee wayfinding, room signage, printed materials, building communications, operating hours, and staffing coverage Collaborate with Event Operations Coordinators on custodial deficiencies, furniture, and infrastructure Approve and coordinate custom build-outs, elevated work platforms, scissor lift usage, and high-access operations Manage event supplies, operational inventory, warehouse items, and high-value cage assets Coordinate equipment and supply movement for event setups, breakdowns, and venue resets Meet with the Director of Conference Services and stakeholders to communicate updates and align priorities Drive continuous improvement through data-driven insights and cross-functional collaboration Produce, analyze, and report operational data and performance metrics Create and distribute daily operational reports Develop and maintain SOPs, operational guidelines, and project documentation Monitor safety, logistics, and guest hospitality throughout events Support attendee flow, line management, ushering, and guest experience for high-volume events Serve as an on-site problem solver during live events Perform additional duties assigned by the Conference Service Director Requirements Minimum of 2 years supporting conference or events services Knowledge of CVENT, WebEx, MS Teams, and various virtual meetings strongly preferred Certified Meeting Planner and/or Certified Government Meeting Planner certification preferred Experience with Microsoft Office, Momentus, Delphi, Opera, or other event management systems Ability to manage in a diverse environment Focus on client and customer services is essential Core Competencies Demonstrates expertise in event management, operational coordination, and client services, with a strong focus on enhancing attendee experience and ensuring event readiness. Proficient in utilizing event management systems and leading cross-functional collaboration to drive continuous improvement. Highest-signal resume keywords Event Management Operational Coordination CVENT Certified Meeting Planner Microsoft Office Hard Skills Event Readiness Operational Inventory Management Data Analysis SOP Development Logistics Management Soft Skills Client Services Problem Solving Collaboration Communication Diversity Management Certifications & Qualifications Certified Meeting Planner Certified Government Meeting Planner Industry Keywords Conference Services Event Services High-Volume Events Guest Experience Safety Standards Tools & Technologies Momentus Delphi Opera WebEx MS Teams #J-18808-Ljbffr