Senior Software Engineer- Customer Experience Intelligence (CXI)

At Databricks, we’re passionate about enabling data teams to solve the world’s toughest problems—from advancing the future of transportation to accelerating medical breakthroughs. We do this by building and operating the world’s best data and AI infrastructure platform so our customers can turn deep data insights into business impact. Founded by engineers and driven by customer obsession, Databricks takes pride in tackling hard technical challenges—from designing next‑generation UI/UX for working with data, to scaling our services and infrastructure across millions of virtual machines. And we’re only getting started. As a Sr. Software Engineer for Customer Experience Intelligence, you’ll shape the future of how Databricks supports customers at scale. You’ll design intelligent, AI‑powered systems that make support faster, smarter, and more effortless—turning complexity into clarity for thousands of users. In this role, you’ll work hands‑on with teams across Support, Product, and Platform Engineering to build seamless systems that anticipate customer needs before they arise. Building the technical foundation that transforms how customers experience support—where issues are auto‑diagnosed, solutions are delivered instantly, and engineers focus their time on the toughest challenges. Your success will mean customers moving faster, trusting Databricks deeper, and feeling the impact of your systems every day. The Impact You Will Have: Contribute to the technical vision and architecture for Databricks’ Support Automation and Tooling ecosystem Development of automation to improve customer experience and Support scalability Drive rapid, iterative development while upholding quality, safety, and reliability standards Design agentic workflows that evolve from human‑in‑the‑loop to fully automated systems Implement observability, transparency, and rollback mechanisms for AI‑driven decisions Act as technical liaison between Support, Product, and Platform Engineering to align technical roadmaps and unblock dependencies Set a high engineering bar for quality, reliability, and maintainability in line with Databricks standards Mentor engineers and SMEs across Software and Support Engineering functions What we look for: BS or higher degree in Computer Science or a related field Experience in large projects similar to those described, including automation tooling, distributed systems, and APIs Extensive full‑stack development experience Proven success designing and deploying production‑grade automation in complex technical environments Hands‑on experience with ML‑assisted systems, decision support, or agentic automation Deep familiarity with distributed data platforms, developer tooling, and large‑scale infrastructure systems Understanding of multi‑cloud environments (AWS, Azure, GCP), compliance, and security constraints Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range for this role is $164,200–$225,700 USD. The total compensation package may also include eligibility for annual performance bonus, equity, and benefits. For more information regarding the pay range for your location, visit our page here. Benefits We strive to provide comprehensive benefits and perks that meet the needs of all employees. For specific details on the benefits offered in your region, please visit the Databricks benefits page. Compliance Compliance Notice: If access to export‑controlled technology or source code is required for performance of job duties, it is within Employer’s discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals seeking employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other protected characteristics. #J-18808-Ljbffr