Audience Services Manager

Job Description

Job Description

Located in San Jose, CA

Salary: $25.00-$29.00

Our Client is looking to hire Audience Services Manager to oversee ticketing and patron service
operations. This role serves as the primary point of contact for customers and plays a key role in creating
a welcoming, seamless, and enjoyable audience experience for all.

Key Responsibilities:
q Manage ticket office operations, including processing single ticket, group, and subscription sales;
promoting ticket add-ons, special events, and donations; and assisting patrons with exchanges and
other service requests.

Oversee the CRM software (AudienceView), venue seat maps, event setup, pricing structures,
discount codes, and patron records.
q Maintain ticket office inventory, supplies, and equipment.
q Coordinate ticket office activities for performances and events; schedule ushers, ticket office staff,
and volunteers; communicate important information to front-of-house personnel; and ensure
audience services operate smoothly.
q Prepare single ticket sales reports, subscription reports, and email and mailing lists.
q Reconcile ticket office revenue with finance and support audit requests.
q Assist with marketing and development initiatives, including subscription renewal campaigns,
intermission and post-concert activities, community engagement and education programs, and
special events as needed.
q Perform other duties as assigned.

Qualifications:
q One to three years of experience in ticketing, CRM system management, or related field
q Strong customer service and interpersonal communication skills, with an emphasis on phone and inperson
interactions
q Excellent organizational skills and strong attention to detail
q Ability to manage multiple priorities in a fast-paced environment
q Proficiency in Microsoft Office and basic database management
q Interest in the performing arts and classical music preferred
q Availability to work evenings and weekends for concerts and events
q Spanish language proficiency desirable

Pay Range is $25.00-$30. HR

#2351OS

Express Office: San Jose

1798 Technology Drive

Suite 139

San Jose, CA 95110