Applications Support Engineer-Chicago, IL OR Remote

Applications Support Engineer

Location: Chicago, IL

Duration: 12 Months

Rate: DOE

US Citizens and Green cards are preferred. No 3rd party C2C acceptable.

Role and Responsibility

Operational, Integration, Build and Manage Support

Create and maintain documentation, including solution requirements specifications, application configuration and operational runbooks

Support in systems integration, webservices, backend infrastructure, cloud security, and build / release engineering

Support build, manage, automate and administer applications, tools and services

Gather and analyze business requirements from stakeholders

Conduct gap analysis to identify areas of inefficiency and develop recommendations to bridge these gaps

Monitor project progress and provide regular status updates to stakeholders

Participate in testing and quality assurance activities to ensure that solutions meet business requirements

Customer support and ticket tracking/resolution

Participate customer facing support

Create, update and complete support tickets and Jira's

Applications Supported (23): 6 of which are considered Critical Firm applications. The highlighted applications are the primary focus for this role.

• Accuroute – critical
• Copitrak – critical
• NQ Zebraworks - critical
• EMS - critical
• Novisurvey - critical
• Research Monitor – critical
• Building Management Systems (Client)
• Lutron (lighting)
• Centerstone
• Courtroom Insight
• Deem/ETTA
• Drafting Assistant
• Faceset
• Key System
• My Quickcharge
• Client Sendsuite Enterprise
• Otrak
• Seamless/Grubhub
• Social Tables
• Vable
• Visual Lease
• Westlaw
• Bloomberg terminal