Director of Delivery

Director Of Delivery

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Delivery based in the United States. This role sits at the core of how complex client engagements translate into measurable business outcomes, particularly across data and AI-driven transformation work. You will lead delivery excellence across a portfolio of strategic accounts, ensuring projects are not only executed successfully but also generate lasting client trust and expansion opportunities. Operating in a player-coach capacity, you will balance hands-on leadership on key engagements with broader oversight of delivery teams and account health. You will act as the senior escalation point for delivery and client challenges, bringing clarity, structure, and stability in high-stakes situations. In parallel, you will partner closely with growth and technical leadership to shape account strategy and future phases of work. This is a highly visible role where operational discipline, client empathy, and commercial thinking come together to drive sustained impact.

Accountabilities:

Own end-to-end delivery leadership across a portfolio of complex client engagements, ensuring quality, scope, timeline, resourcing, and financial performance are consistently managed and optimized.

• Serve as the senior client-facing delivery leader, building trusted relationships across executive stakeholders and ensuring alignment throughout the engagement lifecycle.
• Act as escalation point for delivery risks and client issues, providing clear judgment, structured problem-solving, and timely resolution.
• Oversee delivery health across accounts, maintaining visibility into engagement status, margin performance, and operational risks.
• Coach and develop a team of delivery practitioners, strengthening their client management skills, delivery judgment, and communication effectiveness.
• Partner with growth and sales leadership to identify expansion opportunities grounded in delivery reality and client trust.
• Drive consistency in delivery standards, sharing best practices and ensuring a unified client experience across engagements.
• Collaborate closely with technical leaders to ensure delivery plans align with technical feasibility and long-term scalability.

Requirements:

• Experienced delivery leader with 10+ years in consulting, client services, or delivery management roles, including ownership of multiple accounts and executive-level client relationships.
• Proven track record leading complex, multi-stakeholder engagements with accountability for outcomes, margins, and overall delivery success.
• Strong client management instincts with the ability to navigate difficult conversations and build long-term trust with senior stakeholders.
• Experience developing and mentoring high-performing delivery or project management teams in fast-paced, matrixed environments.
• Solid commercial acumen, including understanding of revenue forecasting, margin management, and professional services economics.
• Strong operational discipline with experience maintaining accurate, structured, and decision-ready delivery reporting.
• Ability to collaborate effectively with technical teams, bridging business needs with technical execution.
• Background in data, AI, or technology consulting environments is strongly preferred.

Benefits:

• Competitive compensation aligned with experience and seniority
• Remote-first flexibility across the United States and LATAM
• Opportunity to lead high-impact, strategic client engagements in data and AI transformation
• Career development through coaching, leadership exposure, and ownership of key accounts
• Collaborative, growth-oriented environment with strong cross-functional partnership
• Exposure to cutting-edge delivery work across data, AI, and digital transformation programs
• Opportunity to shape delivery standards and operating models across a growing organization