Valet Supervisor - Luxury Properties

Valet Supervisor – Luxury Properties Position: Valet Supervisor Location: Luxury Residences / Upscale Restaurants in Miami Area Pay: $17/hour plus tips Schedule: Shifts will vary and may include weekends. The Valet Attendant ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client's expectations. The Valet Attendant is responsible for responding quickly to customers' requests and providing caring interactions with all guests at their assigned location. The Valet Attendant works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws. Key Responsibilities Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information. Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added. Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles. Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership. Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue. Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary. Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device. Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles. Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle. Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary. Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc. Direct traffic, position barricades, and arrange for towing service when necessary. Immediately report any incidents or claims to Operations Manager or Shift Lead. Request and collect relevant fees for use of service. Assist in reconciling end of shift revenue against the ticket distribution, when necessary. Communicate professionally at all times with guests, client, and teammates. Skills, Knowledge and Expertise At least 18 years of age Valid driver's license Ability to operate manual transmission vehicles (stick shift) Excellent customer service and communication skills Ability to verbally communicate with guests Acceptable driving record and motor vehicle report (MVR) Ability to learn quickly and use sound decision making to thrive in fast-paced environments Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift Previous valet experience preferred. Benefits Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays. Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones. Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations. Equal Employment Opportunity Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. United States – California applicants only: The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. #J-18808-Ljbffr Reimagined Parking