Automotive Product Support Specialist

Automotive Product Support Specialist

Our client is seeking an Automotive Product Support Specialist to join their technical support team. This role is ideal for someone who enjoys troubleshooting, solving customer issues, and providing technical guidance on automotive products. You'll serve as a key resource for customers, distributors, and consumers by delivering exceptional technical support while collaborating with internal teams to ensure a positive customer experience.

Responsibilities

• Provide technical support to customers and consumers via phone, email, and other communication channels.
• Troubleshoot product issues, diagnose problems, and coordinate product returns or warranty claims.
• Document customer interactions, product concerns, and corrective actions.
• Partner with internal departments, including Quality, Operations, and Sales, to resolve technical and product-related issues.
• Educate customers on proper product selection, application, and usage.
• Maintain product support databases, replacement inventory, and technical documentation.
• Assist with Safety Data Sheet (SDS) requests and product information.
• Analyze product complaints to identify trends and recommend improvements.
• Stay current on company products as well as competitive offerings.
• Support additional technical service and customer support initiatives as needed.

Qualifications

• 2+ years of customer service or technical support experience, preferably supporting consumer products or distributor channels.
• Automotive, chemical, industrial, or electronics experience is highly preferred.
• Associate's degree in Automotive Technology or related field preferred, or equivalent hands-on experience.
• Strong troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills with a customer-focused approach.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office applications.
• Experience with SAP and/or Salesforce is a plus.
• Willingness to learn product applications and participate in hands-on product testing and training.

What You'll Bring

• Passion for helping customers solve technical problems.
• Ability to communicate complex information in a clear and professional manner.
• Strong collaboration skills and the ability to work cross-functionally.
• Self-motivated, organized, and eager to learn in a fast-paced environment.

Compensation & Benefits

• $55,000$66,000 base salary + eligibility to earn discretionary bonus
• Hybrid schedule with work-from-home flexibility on Mondays and Fridays
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Company-paid life and disability insurance
• Paid holidays and generous PTO
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• Additional voluntary benefits, including legal, pet, accident, critical illness, and hospital indemnity coverage