First Responder - Sales

Job Description

Job Description

Be the First Call People Remember in Their Time of Need

Are you a relationship-builder who thrives in fast-paced environments and enjoys guiding people through urgent situations? At Restoration 1 of Austin, we’re looking for a Mitigation Field Sales Representative (Mitigation First Responder) to connect with home and business owners when they need us most by using your ability to build trust and show empathy, you’ll aim to secure the agreement in a single visit and guide the homeowner toward restoring their property to its pre-loss condition.

When disaster strikes, property owners need more than just a contractor; they need someone who can educate, guide, and reassure them in the moment of crisis. That’s where you step in.

This is not cold calling or door-to-door sales. You’ll respond to hot, pre-screened leads, often referred by trusted service providers like plumbers or HVAC companies, thus giving you a head start in building the relationship. On-site, you’ll explain options clearly, answer questions with empathy, and help clients make an informed decision to move forward with Restoration 1. By securing that “yes,” you’re not just closing a deal, you’re starting their journey back to normal.

What You’ll Do

• Respond to qualified leads from referrals, partners, and inbound inquiries.
• Meet property owners (residential & commercial) on-site, assess needs, and present tailored solutions.
• Educate clients on Restoration 1’s services: water mitigation, fire & smoke remediation, mold remediation, biohazard & trauma cleanup, and reconstruction.
• Guide clients through financing/payment options and insurance processes with professionalism.
• Collaborate with operations teams to ensure a seamless handoff and excellent customer experience.
• Track client interactions and proposals using our CRM.
• Consistently meet and exceed sales goals while supporting business growth in the Greater Austin area.
• Begin the homeowner journey with confidence by setting expectations and initiating service where possible.

What You Bring

• Proven sales success—experience in restoration, construction, insurance, plumbing, or HVAC preferred (but not required).
• Strong communication, negotiation, and empathy skills; able to build trust quickly in high-stress situations.
• Comfort working in diverse environments: homes, crawlspaces, attics, and outdoor job sites.
• Tech-savvy: able to use mobile devices, moisture meters, and electronic documentation tools.
• Highly organized and driven to follow up and close deals.
• Valid driver’s license, clean record, and ability to pass background/driving/drug screening.
• Flexibility to work overtime, some weekends/holidays, and weather-related surge events.

What We Offer

• Base salary + uncapped commissions + bonus opportunities
• No cold calling: focus on warm, high-quality leads
• Structured onboarding & training in services and sales best practices
• Clear career growth path in a recession-resistant industry
• Comprehensive health benefits (medical, dental, vision)
• Paid time off + paid holidays
• Supportive team culture that values innovation and collaboration

How to Apply

Ready to be the person who helps people take the first step toward recovery? Apply today with your resume and a short cover letter explaining why you’re the right fit for this role.

Restoration 1 is an Equal Opportunity Employer.