IT Support Analyst

Job Description

Job Description

Our client, a well-established Pittsburgh-area technology services organization, is seeking a hands-on IT Support Specialist to join their growing technology team and provide technical support to end users and assist with day-to-day IT operations. This role serves as a key resource for resolving hardware, software, network, and user support issues while helping maintain a reliable and secure technology environment.

The ideal candidate will have a strong customer-service mindset, excellent troubleshooting skills, and experience supporting Windows-based environments.

Location:

Blawnox, PA Employment Type:

Permanent Hire Status:

Full-Time Schedule:

Monday-Friday | Standard Business Hours Compensation:

$26/hour Work Environment:

Primarily On-Site with Occasional Local Travel (Zelieniople and Meadville locations)

Responsibilities: Provide first-level technical support for hardware, software, networking, and end-user issues Manage support requests from intake through resolution Troubleshoot desktops, laptops, printers, mobile devices, and peripheral equipment Install, configure, and maintain workstation hardware and software Support user account administration, password resets, and access management Assist with Microsoft 365 administration and end-user support Perform basic server administration and infrastructure support tasks Document support requests, resolutions, and technical procedures Maintain technology asset records and assist with equipment deployment Train and support users on technology best practices Coordinate with third-party vendors to resolve technical issues Travel occasionally between local sites to provide hands-on support Participate in an after-hours on-call rotation as required Required Qualifications: 2+ years of experience providing IT support in a business environment Experience troubleshooting Windows operating systems and Microsoft applications Working knowledge of: Windows 10 and Windows 11 Active Directory Microsoft 365 Desktop and laptop hardware Basic networking concepts Printers and peripheral devices Strong troubleshooting, problem-solving, and customer service skills Ability to communicate effectively with technical and non-technical users Strong organizational skills and ability to manage multiple priorities Valid driver's license and reliable transportation Ability to lift and move technology equipment up to 50 pounds Preferred Qualifications: Associate degree in Information Technology, Computer Science, or a related field CompTIA A+, Network+, Security+, Microsoft, or similar certifications Experience supporting multiple locations or end-user environments Exposure to server administration, cloud platforms, or managed IT services If you're looking for an opportunity to expand your technical skill set while supporting a diverse user base in a collaborative environment, we'd love to hear from you.